Reviews

This profile includes reviews for Via Benefits Insurance Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Via Benefits Insurance Services, LLC has 15 locations, listed below.

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  Via Benefits Insurance Services, LLC

  38 E Scenic Pointe Dr Ste 200 Draper, UT 84020-6119

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  VIA Benefits

  po box 25184 Lehigh Valley, PA 18002

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  Via Benefits (One Exchange)

  PO Box 981155 El Paso, TX 79998

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  Via Benefits

  1350 N Glenville Dr Richardson, TX 75081-2413

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  Via Benefits (One Exchange)

  PO Box 981155 El Paso, TX 79998

Review Details

• Review fromThomas L

  Date: 05/06/2025

  1 star
  They are literally stealing my money! The company I work for keeps depositing my monthly allowance for reimbursement but I never get the money deposited in my account. I called the retirement services department of my employer of 40 years and they said theyre getting a lot of complaints about Via Benefits. They said they would call them and straighten things out but this month again I was not reimbursed. Their costumer service people are either totally unqualified or scammers, I honestly cant figure out which it is. My Gid.

• Review fromBob W

  Date: 04/21/2025

  1 star
  My 92 years old mom had $600+ in insurance claims and I submitted in Dec. 2024. My mom received the check, but accidentally clipped the bottom of the check when she opened it. I requested VIA Benefits to cancel the check and re-issue on Feb. 10, 2025. They said they would reissue the check within 4-6 weeks. 8 weeks later, still never received the check. No they are asking me to resubmit the claims. This is unacceptable! Terrible customer service.

• Review fromDenny B

  Date: 04/11/2025

  1 star
  Needs to be investaged SCAM Need the beekeeper They just steal your mone Someone needs to do something

• Review fromCharlotte H

  Date: 03/29/2025

  1 star
  My mother was talked into VIA insurance several years ago. She had accrued 17K in benefits, and we only found out about it in February. Mother passed in September. Anyway, after learning of it, we were told by an employee to send a partial list of forms. (According to them, we have a 6-month window of claiming funds.) Well, after no response, my sister called multiple times and finally got someone who said they had no forms, and no one contacted them. I have just resent all required documents. Those people are saying opps, too late...no money after 6 *********'s not legal to withhold benefits...

• Review fromLoren M

  Date: 03/24/2025

  1 star
  I requested reimbursement which never came through and had to call repeatedly. One of the reps ******** told me to withdraw funds and she would cancel the claims. The claims were not cancelled and I got paid twice and have to account for both of the payments which I cannot.

• Review fromJohn L

  Date: 03/17/2025

  1 star
  Via Benefits is holding on to money for which I should receive a payment. Everything looks correct on my account, but they refuse to send me a payment because "we regret to inform you that we are currently experiencing a delay in processing your payment." ***************** if I could leave zero stars I would!!

• Review fromKayla D

  Date: 03/07/2025

  1 star
  They steal your money! I have has an *** for years and never had issues until my company switched to VIA benefits. I have submitted so much documentation for expenses and it's never enough. They lock your card and then basically steal your money because there's no way to "validate" your purchases even though you spent them at a medical office! All of my coworkers are having the same issue, I feel like we are being SCAMMED.

• Review fromFranklin W

  Date: 03/05/2025

  1 star
  This is the worst company with which to do business, and it should not even be in business. Unfortunately, my equally incompetent former employer continues to renew their retiree benefits contract with them, even though they have been unable to pay the medical reimbursements to which I am entitled for two entire months now. When I called Via for the 10th time, I was referred to the "resolutions department" which informed me that there wasn't anything that they could do to process the payments on time. How does BBB rate Via Benefits A+ when its customers rate it 1.18 out of 5? Now I have to wonder about the integrity and competence of BBB. If they rate Via Benefits as A+, the BBB no longer has credibility. It should be rated an F!

• Review fromTeresa L

  Date: 02/24/2025

  1 star
  Do not use VIA Benefits - find any alternative route for your needs.VIA Benefits is a total scam and somebody needs to shut it down.They may answer the phone after and hour or more and will then often transfer you for at least another hour long wait. If you are able to speak to someone, they do not help you and will give you the run around.Their instructions for reimbursement do not match their website. After hours (yes, hours) long wait on phone, I was able to ask about this. They said they would need to "write up a ticket" and would call me in a week to discuss resolution. Its been 2 months and no response.I have paid for three months of insurance coverage now and have not received any reimbursement nor have I learned of any way to obtain it.

• Review fromTony M

  Date: 12/12/2024

  1 star
  This company runs one of the worst systems anywhere. To get into the reimbursement request, it did a two-step verification, with SSN Date of Birth, and Zip code, and sent a code to my phone. Then it asked for me to call a phone number for "quick verification". But the wait time to reach someone to get verified was estimated as fifty minutes (yes fifty, not five). Seriously???? Still waiting -