162 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Sara S
1 star07/19/2024
This is the absolute worst company for the administration of benefits. They have no competent customer service to address errors on their part. If your HR department talks about choosing them to administer benefits PLEASE encourage them to look elsewhereReview from Adam S
1 star05/24/2024
Horrible company. PURPOSEFULLY withholds payments due to customers of payments. **** needs to be investigated by ****************************** and local and state AG's. No matter what customers do to get reimbursed for medical expenses, it takes far too long, or doesn't happen at all.Review from Eric S
1 star05/20/2024
This company is impossible to communicate with as a client. They do not make good on promises made to fix a problem, you cannot call or email an expert directly, and they do not call back. This is the worst customer service I have ever experienced.Review from Sandra V.
1 star03/20/2024
Prepare to be stonewalled on every single claim reimbursement. This company manages HSA/HRA accounts for GE Retirees and getting them to reimburse anything for my 94 yo father has been extremely challenging. My father and I are both engineers, both have career experience with employee benefit programs, and I have never encountered this type of stonewalling. It began when I took POA/Health Care Proxy duty for my dad and discovered a $2000 HRA balance. I thought the easiest reimbursement would be for ************* shower installation, prescribed by his Veterans of Administration doctor for both his failing mobility and eyesight. He spent more than the balance, and 3 months later is now using a ****** and wheelchair. When that was denied, I began submitting every copay I could find including treatment for his macular degeneration. They were all denied. It is very unclear how this company judges medical claims, it is clear they are reluctant to issue any reimbursements.Review from James D
1 star02/23/2024
Impossible to navigate, file a request complaint. I had no idea I was required to utilize VIA as my broker to arrange insurance. When I switched plans 7 years ago, I had no problem doing this on my own. I received a cold call after searching for alternative plans and allowed the broker to arrange the switch. Then I learned I was ineligible and was given no help rectifying the situation even though my previous coverage was still in force. I feel as if my benefits, earned after ************************************************************ Awful awful company, as indicated by the average review. I've never seen such a low averageReview from Janet V
1 star02/14/2024
Zero stars! I have been dealing with Via Benefits for the last two years when Ford switched insurance benefit handling to Via Benefits. I have had nothing but bad experiences getting them to help with pre Medicare insurance. I have now reached Medicare age and they still have not funded my HRA. I have been calling for 6 weeks, with Ford’s help and it still has not been resolved. Customer service is terrible Constantly get a run around , with no resolution.Review from Bill V
1 star02/14/2024
If you like going around in circles this is the place to call they will tell you any lie to get you off the phone. Look at customer reviews hours to talk to someone and mouth to get an answer and I don't think there even a member of the BBB leave alone A+ rating. Good luck I am still waiting.Review from Rita P
1 star02/09/2024
Would have given zero stars if that was an option. Via benefits is my new HRA cash card provider. My previous provider has already requested my balance be transferred, but *** will not reflect in my account and claims the money was never received. Horrible customer service will not speak with me and will not open a ticket to find out where the money is.Review from Angel N
1 star02/01/2024
I requested a 2nd debit card for my boys mom. When the card was sent out it deactivated my original card. I activated it and the 2nd card was stolen in the mail. I requested 2 new cards and was guaranteed that 2 cards were sent. To my dismay, I only received 1 card and find myself in the same situation. I have contacted Via 4 times. I never had to call **************** They can send 2 cards out in the same envelope, with both parents names, unlike ***. I now have to wait 3-5 days for a supervisor to call me back. You also have to jump through hoops to submit FSA payments; unlike **************** This feedback is going back to my company as well. This is ridiculous.Review from Mark M
1 star01/19/2024
9 out of 10 of these 'advisors' give different directions on the same thing. Ask them what to do next & they will each give you a different answer--most of which are wrong. I got a call from a Supervisor once asking what the problems were & she didn't care at all that these advisors were giving me wrong information. I said there is no accountability with this company & she said nothing! Accountability does not exist here, so don't expect them to be correct. They can lie all they want to with absolute impunity.
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