ComplaintsforOakwood Realty and Property Management

• Initial Complaint

  06/11/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unresolved

  More info

  My wife and I moved into one of their rental properties located in Bountiful in March of 2023 and we were in a bit of a hurry to move because we expected to bring her younger sibling in when her parents moved states. So we signed and the agent as mentioned in a previous complaint was in a hurry as well. I noticed the place was not clean and she was very frustrated by that and pushed the move in date back so I countered and said we need to move in soon so we could clean this place for a discounted rate. She denied so I said well we need to be in before the end of the month and it was late in the month already. She texted me 2 days later said it was ready so we moved in and the place was not clean so I said whatever I don't want to cause issues we will clean. We documented prior to move in and I just had a bad feeling about these guys. It all came true upon move out we provided proper notice and moved out on 03/28/24. They emailed me saying rent was due 2 days later. I contacted them and they fixed it. Then it came to security deposit. I reached out for an update after 30 days and they said they have 60 days. Then I got my deposit with the wrong documents 6/08/24 I reached out and they provided me with a disposition that stated I owed 950 in repairs. The pictures provided were documentation prior to move in matching exactly all but 2 charges. The others were that they had to unclog the tub which had no issues draining during our stay. And the other was for cleaning the backyard. Which had a grill and pallets that were left by previous tenant and we actually contacted them about during our tenancy which they said they'd come grab and I never bothered to contact them when they didn't because I had already a bad feeling about them and did not want to deal with them anymore than I already had to. I requested reciepts and proof of the work being done and they have avoided all contact from me since I inquired and they gave me the correct deposit disposition.

  Business response

  06/12/2024

  It is unfortunate to see individuals behave the way this person has towards our staff. The security deposit is to secure the state of the property as per the terms of the rental agreement. In this event this individual did not return the property to us per the terms of the lease. They were held accountable for the terms of the lease. All items they have brought up were only exaggerated by their stay. Of course we would not hold them responsible for existing items. What they were accountable for was what they added to that and only made worse upon them vacating. They also made additional damages to the unit and property which is where part of their deposit was applied to. The remainder was returned to them per the terms of the lease. 

  Customer response

  06/12/2024

  
  Complaint: ********
  
  I am rejecting this response because: these are clearly lies as the pictures provided were at move in and my wife and I left the property in better condition that it was in when we moved in. It's sad to see lack of accountability. As per my pictures provided I would like evidence to support their claims that we only escalated the issues. I'm not sure how missing screens a missing door knob and missing bulbs can be anyway worse. I'd like them to be professional and take these matters serious as 950 is a lot of money to steal. Provide evidence and reciepts of material please as I know the work was not done and the money was not put towards repairs therefore classifying it as theft rather than routine business practice. Please provide pictures as I did. 
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  08/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  July 14. 2023 I paid $2281.12 for a $1500.00 deposit and prorated portion for remainder of the month for an apartment advertised as "$1,185.00 / month AVAILABLE 6/15/2023 2 Bed 1 Bath 1000 sqft | Built in 1977 Midvale 2-bedroom 1 bath apartment. TOTALLY REMODELED WITH NEW BATHROOM, CARPET AND PAINT THROUGHOUT. CENTRAL AIR. Off street parking. central location to so many amenities in the valley. Rental Features : AIR CONDITIONER Dishwasher Heat Disposal Property Features : REFRIGERATOR Stove and oven Laundry hookup I showed up 10-15 minutes late as the address was taking me somewhere else so I used a rental property almost next door to find it. I was told she was in a hurry and only has 5 min tops to leave for next appointment. In 90 seconds you only notice the new blinds and the more modern fridge that I couldn't even get a light bulb in 3 years for at my last place along with what looked like a new water heater & HVAC sytem. We went with the current as she stated it was ready now move in and so we came prepared with a cashiers check from our financial institution. I initialed 7 or 8 pages handed her the CC and she handed me 2 keys and said have a nice day. Gotta go. I also hD work @ 2pm until 8 so went to home depot and got 5 guys to hire thst would come out at night to load all my boxes I packed into the home depot truck i rented to take and unload. They had that truck done in 45 min and were off to unload. When we got there it was about 10:45pm or so not quite 11pm. When I opened the front door it was hot inside but what got our attention was the infestation of the hundreds & hundreds of what looked like baby cockroaches that were actually beetle. Went to open windows and found black mold around every window covered with new caulk. Fridge was same with black mold and the A/C was inoperable. Fan wouldn't even come on. Gas and power was already in my name. I couldn't live there0 until I rcvd text 7/28/23 that it was ready but rent is due on 1st

  Business response

  08/02/2023

  I am sorry for your feeling this way about your move. With that said your behavior towards our staff is inexcusable. The words and mistreatment you have displayed on text messages and emails are nothing short of abusive, condescending and demeaning. We are prepared to defend every aspect of the lease agreement and have been instructed by our attorneys since initial complaint. Utah law is clear on habitability, and we have documented repairs and dates that are in line with Utah law. Every item you brought up was repaired in a matter of days. With that said we do want to look towards a resolution and move forward. Your resolution in your complaint was unclear. We are not offering a new lease. The lease signed stands. As for a credit, we are open to considerations. Please advise your rent for August is now late and unpaid. 

  Customer response

  08/03/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  What they say here is not what they have said to me in correspondence.  They misrepresented and/ or concealed material facts about the property's condition which was used to influence the decision to enter into this contract.  Thr fact that they are responding as though they are willing to discuss reimbursement of the time I could not immediately move in until notified on 7/28 @ 6:30pm that repairs in order to do so were complete was completely shut down in correspondence with the tone of it isn't their problem it was mine and I signed on the line and gave money and recieved keys now deal with it. Lies such as repairs were completed in mere days to make them look as though it was just a hiccup when from initial response from company on 7/15 until notification on 7/28 @ 6:30 pm is more than a couple days and is just trying to minimize the issue that this property was NOT completely remodeled as advertised and only dressed up in order to turn over to the next unlucky tenant. This was intentional misrepresentation by providing false information or makeing false statements to deceive me jnto a decision that may have been postponed or not at all had there been complete transparency without the deception. 
  Sincerely,
  
  ***** *******

• Initial Complaint

  06/17/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I had entered into a rental agreement with Oakwood Realty on March 1, 2021 with lease ending on March 1, 2022. I was under contract on a home that was due to close on February 24, 2022, and had let ***** know on January 28, 2022, that I would not be renewing my lease. The home purchase fell through the day before closing and I called ***** on February 23, 2022, to see if I could extend for one month. She said that would not be a problem since the applicants who had applied up to this point had not qualified. I asked her how much more the rent would be for the additional month, she said it would stay the same. I am never late in paying my bills and have never paid my rent late, if during this conversation she would have mentioned that there would be an increase in my rent, I would have included that in my March payment. I vacated the property on March 30, 2022, I received my deposit back over a month later and it was $168.00 short. I e-mailed ***** on 5/18/22 to see what that was for, she said she would get with accounting and would get back to me. I hadnt heard back so I e-mailed her again on June 1 and she told me it was for the month-to-month fee. I know this was bogus charge as I paid my March rent of February 28, 2022, and was never notified that my rent was short until the end of May??? This company doesnt seem to know what is going on as for the first 6-7 months, they kept showing I owed them money for the water **** which I told them the **** is mailed directly to me and I pay it myself, so I had to deal with that every month. I wasnt sure if they were dishonest or just incompetent, now after the $168.00 hold back, Im leaning more to dishonestly. So, I am asking that the $168.00 overcharge for rent, and the $50.00 locksmith be returned to me immediately for a total of $218.00.

  Business response

  06/17/2022

  As stated in your rental lease agreement any issues with things like locks need to be submitted in writing. Nothing was ever received in your 13 month tenancy. As for the month to month charge, it is clearly stated in your lease agreement for your clear understanding of what would happen in the case you were a month to month tenant. You signed the 12 month lease March first. This made your lease end the last day of February the following year. This is a clearly defined fee of 10% which was charged and you are debating. The lease is a binding agreement with all terms set up front. To be ignorant to the actuality of the enforcement is not us being dishonest. We merely uphold the terms of the lease you entered into. As for the locksmith charge. All locks were rekeyed prior to your moving in. The first we heard anything of you paying for a locksmith after we had the locks all rekeyed was today along with your threat that if we didn't do what you wanted that we were going to get a complaint filed on us. This is not a way to get what you want by bullying us, a legitimate company who honestly deals with people and works hard to do a great job. Your request is denied. We hold to the terms of the lease agreement.

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