Business ProfileforConcept Property Management, Inc.

I filled out an application for a unit with Concept and got approved for the unit. I paid the security deposit for the unit on 2/5/24 and was under the impression that the unit was being held for me with that security deposit, the unit was advertised as being available on 3/9/24 but the leasing agent asked if I would be willing to push it back to 3/17/24 to give them time to turn it before I moved in which I agreed too. On 2/8/24 the agent sent me the lease to review, on 2/9/24 she contacted me asking if I had signed the lease yet to which I explained that I had reviewed the lease but wouldn't sign the lease until I could view the actual unit. This is also in their lease verbatim that by signing I agree that I have "had adequate time to view the unit prior to signing and accept the unit as is" to which she never replied. On 2/13/24 she contacted me to inform me that they would be keeping the ad up until I signed the lease, which I told her was fine but asked if the security deposit was holding the unit for me. She never answered so I text her again a few hours later and still no response, so I emailed her asking her to clarify if the security deposit was holding the unit for me. I called and asked to have her call me back and she never did. On 2/22/24 she text me saying that she was working with the current tenants to let me come view the unit but that she had someone willing to sign the lease that day. I asked about my deposit again and she said that if she had people willing to sign the lease without seeing the unit first that she has to let them and could give me a different unit but for a higher rate than the one I paid the deposit for. I called her manager and spoke with her about this and she said the same thing and that the deposit doesn't hold the unit just let's them know I'm interested in it. I asked why that was never explained to me when I asked about it and all she would say is they would refund me or let me have a different unit for more.