ComplaintsforRoofing Utah, Inc.
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Complaint Details
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Initial Complaint
06/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
CTI roofing reshingled my roof and dropped a whole pallet of shingles on my roof and broke the trusses.....told the owner and he told me I had bad trusses.. Contracted a structural engineer and he verified a large load was dropped on my roof and broke the trusses.. Owner of roofing company is not returning calls right now I sent them the photos and report from structural engineerInitial Complaint
07/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
In December 2021 I entered into a contract with Roofing Utah (****************************) to repair my roof. They were fully paid, to the tune of $13,654.88 and work commenced in May 2022. The contract stipulated that a 10-year warranty applied to the work done. In April 2023, I observed some cracks in the new roof where the repairs had failed. I reached out to the company under the warranty coverage. After trying for several days with difficulty (they told me their phone system had just changed), I got ahold of them, and they promised to be out within "the next few weeks" to perform the repairs. After no updates were heard for over a month and a half, I attempted to reach back out. Emails, phone calls, and voicemails throughout July 2023 have gone unanswered. At this point I'm losing confidence in their "warranty" and would prefer my money back.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.