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ComplaintsforFive Star Bath LLC
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Complaint Details
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Initial Complaint
02/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
A complete bathroom remodel project was agreed upon with one of their Kentucky franchises and began May of 2023. I hired this company to remodel a bathroom in my father's home, due to the fact that my husband and I had to move in with him as his caretakers and we greatly needed a working bathroom on the second floor as to not to have to share his private bathroom. Not only was the project only partially completed, but the work that was done is extremely sub-standard. The installer was last at the residence in July of 2023, with the understanding that he would return to complete the work, remedy the sub-standard issues, and replace the shower door for the incorrect one that was installed. With many correspondences to the installer via text and email, he has not responded at all. I have also contacted the corporate office, spoke to someone there, spoke to several people at other Kentucky franchises just trying to get the poor work evaluated and corrected and/or to have the job brought up to par, and completed. It has been almost a year that we have not a a working bathroom, and I cannot have another company do a second remodel on the bathroom until I get the issues with Five Star remedied and receive a refund. I Did file a complaint on their company portal and submitted 10 of 25 pictures to show proof of the poor workmanship, but have not heard anything from them and it has been over a month since filing the complaint. I just want a refund so I can have the bathroom remodeled again with a different company.Initial Complaint
12/07/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
We had five star bath solutions install a new walk-in shower. The shower door is falling off. They advertise lifetime warranty but I can’t get anyone to come fix it. False advertising. Warranty is useless. They will not honor their promises. I have been contacting all the local offices and no one will help with repair.
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.