![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforFourth Ridge LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/26/2022
- Complaint Type:
- Billing Issues
- Status:
- Unresolved
I have been receiving email collection notices from a company named WeCollect for over a year. They are seeking to collect a $450 charge on 12/19/19 which they claim was denied by my credit card. The show an old credit card number which was closed and replaced by the credit card company well before 12/19/19 after their accounts had been compromised. WeCollect says the $450 charge was for Online Web Support Services (Virus & Spyware Removal, Tune-Up & Software Troubleshooting). I am a 74 year old woman, long retired, and have used the same local Computer Support person for years. I don't need expensive on-line support. I have communicated this to WeCollect and on numerous occasions asked them to provide me with specific details about this charge - the company's name, specific detail about the services, etc. An actual billing invoice from the company would be nice. My latest notice from WeCollect shows the client as "Fourth Ridge LLC" and the service provided as Online Web Support Services (Virus & Spyware Removal, Tune-Up & Software Troubleshooting). I think this is a scam and would like to stop receiving these collection notices. I would appreciate any assistance you can provide in resolving this matter. ********* *****Business response
03/01/2022
Dear BBB & Consumer,
Thank you for contacting us. We have shared the details with the consumer as per request. We also would like to bring into the notice that we have shared the details many times with the consumer but never received a response. However, we are willing to resolve the matter amicably and we have already offered the consumer a settlement offer. We have been sharing the details with consumer along with collections notices, but all reminders and notices were ignored from last one (1) year. Note- This communication is from a debt collector and any information obtained will be used for that purpose.
Business response
03/05/2022
Dear Consumer & BBB,
Thank you for reaching us out with a concern. We have shared the original invoice with the consumer on 3/3/2022 as requested by the consumer. The original invoice contains all the information of the services which were rendered by our client Fourth Ridge LLC dated 12/19/2019. The consumer took the service by contacting our client and after the service when the consumer provided the card details to charge the payment of $450 it got declined. Since, then the account is pending as unpaid and a year ago the account was sent to the collections agency which is us "WeCollect". We sent many notices to the consumer, also tried to contact the consumer on the number which was provided by her i.e. ###-###-#### and left so many messages but we never received any response from the consumer until now. We have already offered a settlement to the consumer of $337.50 to pay and close the account. Our client Fourth Ridge LLC also tried to contact the consumer via email and calls, even they sent the invoices to the consumer also. The Terms were clearly informed to the consumer before providing any service that, if the payment gets declined or it does not get paid by the consumer then, the account will be sent to the collection agency. Consumer has breached the Terms of Service with our client and is still liable to pay the outstanding debt. We as a collections agency are not asking the consumer to pay the balance in full, we are asking her to pay the settlement amount to close this matter. We can be reach on ###-###-#### between 8 to 5 Eastern, Monday to Friday.
Note: This communication is from the debt collector, and any information is obtained will be used for that purpose.
Customer response
03/12/2022
Complaint: ********
I am rejecting this response because:I shared the Fourth Ridge LLC invoice sent to me on 3/3/22 with the computer technician who has serviced my computer for years. He said the invoice and charges were a hoax, and said to ignore their emails. I suppose my complaint should have been against Fourth Ridge LLC as opposed to WeCollect. However, my complaint still stands. Before WeCollect contacted me, I had never heard of Fourth Ridge LLC. I don't know how WeCollect or Fourth Ridge LLC obtained my personal information, but the credit card number billed was not even for a valid card. My credit card company (Chase) replaced that card number with a new card earlier in 1999 after Chase had undergone a data breech.
I don't see any point in taking this complaint any further. I did not incur the charges and will not pay the bill, and see no point in further discussion.
Thank you for your kind assistance in attempting to resolve the matter.
Sincerely,
***** *****
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.