Business ProfileforZion Pioneer Lodge

I paid $169.29 to stay one night (7/13/2022) with my husband in this motel after our car broke down at dusk in ******************, and we needed to be towed somewhere within 5 miles. We saw cockroaches around the premises when we first got out of our car in the parking lot. Upon entering the room, we found another cockroach. Both the sink faucet and the bathtub/shower faucet were constantly leaking/dripping. I have very sensitive hearing, and despite our best efforts to drown out the sound with the fan and the bathroom door closed, I was still kept awake by the leaks. In addition, the curtains wouldn't close fully, and in order to block out the bright light directly outside of our window, my husband had to hang one of our tarps over the curtain rod! We did not sleep well at all.The next morning, our key card stopped working before checkout time and before we had checked out. Last, and worst of all, I received no follow-up from management. At checkout, after giving my information and calmly giving a detailed account of the issues and complaints to the kind person at the front desk, I watched the agent enter notes into the system, and was assured that the notes would be passed on to the manager and that the manager would contact me. I received no follow-up whatsoever, from anyone at Zion Pioneer Lodge. I called again, twice, a few days apart, left my phone number and email address, and was told each time that the manager would return my call. I still haven't received any contact from the manager or any employee at Zion Pioneer Lodge, over a month later. This is incredibly disappointing. It's one thing to have a run down room filled with both minor and major inconveniences. A room change or refund could have been offered. A complete lack of care from management is another story altogether.I request that this business repair their leaking faucets and provide me with a full refund in the amount of $169.29 to the original payment method. Thank you.