Business ProfileforHamilton Billing Services

We entered a contract with ******** ******* Services in April 2022, which stated they would be in communication within 48 business hours and would submit claims twice a week. The owner, *********************************, also stated that with a group our size, we would have two account managers who would be familiar with our billing program.The services we received were grossly inadequate. We were only assigned one account manager, who had never worked with our billing program, and who usually took at least one week to respond, or never responded at all. Claims were submitted approximately 1-2 weeks after services were provided, and providers ultimately began to do some of their own claims submission.In the 5 months we had ******** do our billing, significant interruptions in our revenue occurred, and client/provider satisfaction plummeted. We were losing revenue due to claims not being submitted, clients refusing to schedule because their accounting questions were not answered, missing timely filing deadlines, and not reconciling denied claims. Ultimately, we chose to give our providers a refund for the monies they paid for billing services, as they were not receiving those services (a loss of thousands of dollars for our companys revenue).We tried to reconcile the issue with ******** by asking for a partial refund of the fees paid to ********. Initially ******** agreed to a partial refund, acknowledging that the services had been bumpy. On 8/24/22, we also gave our 30-day notice that we were ending service with ********, and it was agreed ******** would continue billing for us until 9/24/22.On 9/2/22, ******** communicated that billing services for us would cease that day, they would not be giving any refunds, and that ******** had indeed provided the contracted services. We were left with lost revenue, dissatisfied clients and providers, and no billing services with only hours-notice.