6 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Clint G
1 star04/04/2024
Bought a rebuilt engine Polaris 1000. Cost $5300 lasted 6miles. Took 4months too replace and cost me another $1100 for labor and shipping. Should have went with Factory engine.Review from Richard L
1 star02/07/2024
Rev 6 is a company that works off of quantity not quality work. They brag on how many engines they can put out in a week. Customer service is not very prompt on anything And I believe it’s due to the fact that they are overrun with complaints. I will never use this company again for anything I need again. I’m on my third round with the product I had them build and still have not received anything that is worth the money I spent. Out of a five star rating I would give them a -5.
Rev 6 Powersports Response
02/09/2024
Thank you for the feedback ****. We're sorry that communication with you on what is happening behind the scenes to help you with your issues has not been good. We do apologize for that. Ours is a small business so we do try to get to everyone in a timely manner but there can be a few hiccups. Our warranty claims are running about 6% of the engines/transmissions we work on, so in comparing those numbers, our engines/transmissions mostly work out for our customers. We're sorry yours has been in the 6% that does not. It does appear that you have been in communication with our customer service group who have been able to start a warranty claim for you and have requested a full diagnostic of the issue when we receive your engine back. Please contact us if you have further concerns or questions.Review from Phil W
1 star11/10/2023
i ordered a parts kit, the kit arrived short of an essential part, { however they did send TWICE the parts i requested } i called them and also sent them photos, they acknowledged the mistake. i became apprehensive when i found out the part i was shorted had yet to be built. They then told me if i wanted the part that i was shorted i would need to send back all the extra parts that they inadvertantly sent before they would proceed.Ive been in buisness 25 years with an impeccable reputation, doing business with major suppliers and encoraged them to reach out to some of them, they wouldnt budge.im standing solid, and will contact my bank on the premise "Why should they hold back my part that Ive paid for, because THEY made a shipping error" i truely would have returned their parts. Now i probably wont. Regardless Im fortunatly way ahead in this mess.Rev 6 Powersports Response
11/14/2023
We have acknowledged with ******************** that the cylinder head which was part of the kit he ordered was incomplete. It does still need to have the valves, heads, and springs added. As ******************** stated, he did inadvertently receive two kits when he ordered one. The extra kit is a value of $1,770. We did ask for it to be returned as it was not purchased but if ******************** does not feel that a mistake in shipping an extra kit warrants a return, we will allow him to keep the kit at no extra cost to him. We are willing to complete the cylinder head by adding the missing parts. We have asked that ******************** ships back the cylinder head itself so we may complete it to make it a usable part that we will cover the cost for as we will email him a prepaid shipping label. We will then add the missing components and return it to ********************. ******************** is not out any additional funds for us to return a working part to him. We are willing to make this right for the customer by just having the cylinder head specifically returned for us to complete and we will ship it back completed to the customer.Review from Tom W
1 star06/08/2023
This company sent out an engine that burned oil from the beginning, then blamed me for dusting the engine. I did notRev 6 Powersports Response
06/14/2023
We do not have a customer by the name *******************************. This email address is not associated to anyone in our client database.Review from Joe B
1 star04/06/2022
I sent them my transmission for my Polaris for an upgrade on internal parts and rebuild they sent me a transmission that belong to a different kind of car and it was geared totally different would not adapter with my four-wheel-drive on my vehicle and they refused to do anything about it I had to pay for another transmission from a different company They charge me $3800Review from john h
1 star08/18/2021
$4600 into engine it was bad out of the box. Rev 6 don’t care
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.