Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Modere, Inc. has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileModere, Inc.

            Health Products
            BBB accredited business

            Contact Information

            588 S 2000 W

            Springville, UT 84663-3047

            Visit Website
            (801) 418-2000

            Business hours

            7:00 AM - 6:00 PM
            Business Hours
            7:00 AM - 6:00 PM
            7:00 AM - 6:00 PM
            7:00 AM - 6:00 PM
            7:00 AM - 6:00 PM
            7:00 AM - 6:00 PM
            10:00 AM - 4:00 PM
            Closed

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.29/5

            Average of 41 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            62 complaints closed in last 3 years

            12 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 11/28/2018

            Years in Business: 31

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Manufacture and distribution of nutritional, dietary supplements and personal care products.

            Business Details

            Location of This Business
            588 S 2000 W, Springville, UT 84663-3047
            BBB File Opened:
            8/28/1992
            Years in Business:
            31
            Business Started:
            8/28/1992
            Business Started Locally:
            8/20/2013
            Business Incorporated:
            8/28/1992
            Accredited Since:
            11/28/2018
            Type of Entity:
            Corporation
            Alternate Business Name
            • LTM Enterprises, Inc.
            • Maple Mountain Enterprises, Inc.
            • Maple Mountain Group, Inc.
            • Modere USA, Inc.
            • Neways, Inc.
            • Neways USA, Inc.
            Hours of Operation

            Primary

            M:
            7:00 AM - 6:00 PM
            T:
            7:00 AM - 6:00 PM
            W:
            7:00 AM - 6:00 PM
            Th:
            7:00 AM - 6:00 PM
            F:
            7:00 AM - 6:00 PM
            Sa:
            10:00 AM - 4:00 PM
            Su:
            Closed
            Business Management
            • Ms. Angie Davis, Paralegal
            • Mr. Jeremy Hungerford, Executive Assistant
            Contact Information

            Principal

            • Ms. Angie Davis, Paralegal

            Customer Contact

            • Ms. Brea Millward, Customer Support Manager
            Additional Contact Information

            Fax Numbers

            • (801) 418-2190
              Primary Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            62 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/12/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            Like many other complaints, I have been trying to contact customer support and get nothing but runaround. I got notice that an automatic order went through this morning, July 12 2024, at 5am Eastern time. I thought the subscription had been cancelled. I contacted customer service to try to have it cancelled and they say its impossible because its too far into the fulfillment process. This is when the website states it can take 2-4 days to process and possibly an additional 3-5 business days due to volume of orders. I was told my only option is to refuse the package within 24 hours of delivery and then contact them again so they can wait for the return and then decide to refund. Im out $170 on product I do not need or want. I know the order has not processed aside from taking my money. **************** will not respond to any more of my questions past the first replies stating that its too late for them to do anything. This company has horrible customer service and seem rather scammy. I just want them to keep their products and return my money.
            Read More
            Read 61 More Complaints

            Customer Reviews

            41 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Sandra G

            07/12/2024

            Terrible, I was fweling sick all week on the 5 day drop Which consist of Taking four different products at a time daily. I was nauseated, dizzy, bloated and had gas. I told the lady who sells it that I was not going to take it today, Which would have been the fifth day. I stopped taking it and have felt better and even had an appetite. There was no appetite while I was doing it.I had to force myself for those two hour feedings. After telling me this, she wanted to sell me another product and I was like h*** no. What is wrong with these people? Just take it as some people Are okay with taking it and some people aren't. I don't think any of the products do anything. I think it's the way you eat..... There were no benefits To the products I could have lost the same amount of weight, two pounds, if I had done it without the product and felt better. I would not waste my money ever again on any of their products. All they want to do is sell a bunch of c*** for an expensive price. I lost five pounds in two days.Doing a colonoscopy clean out, for real.....

            Modere, Inc. Response

            07/18/2024

            Thank you for reaching out about your experience. I'm sorry it was not a better one. I see that we did take care of your refund for the order placed. If you have any further questions, please don't hesitate to let me know.
            Read 40 More Customer Reviews

            Local BBB

            BBB Mountain West

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.