ComplaintsforAirVax Duct Cleaning
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Complaint Details
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Initial Complaint
10/12/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On Saturday Oct. 1, 2021 I has Air-Vax come to my home and clean my air ducts and dryer ducts. Due to the way that they cleaned my dryer vent. They damaged my gas dryer. I had an appliance repairman out to my home. He stayed that the way they cleaned was the cause of my dryer being damaged. They cleaned my dryer vent from the roof of my home and blew the debris and air down into my home while dryer was on. My thermo fuse assembly failed. It's the safety mechanism in my dryer to stop fires from happening. If it didn't fail my dryer/house would have caught on fire. I have spoke with Air-Vax and they are refusing their wrong doing. I have had multiple appliance repair places stated the way they cleaned my dryer, damaged my dryer. I am asking for the cost of repairs of 284.** Or refund of the work completed in my home of ******Business response
10/12/2021
We serviced customer with a dryer vent **********************, the dryer when we first had arrived was blowing cool air, we collected signatures for our service agreement saying that if the customer did not bring up any issues with our services while we were there or before we left we were not liable customer called us back two weeks later saying she had a problem we talked to multiple appliance companies we have the certifications for Cleaning Dryervent and weve never had an issue with this before we issued the customer the refund and talked to the appliance company repairing the dryer they had told us that we cleaned it the correct way and that the dryer vent heating fuses tend to go out overtime customer customer threatened to take down our business and I reputation but at the end of the day the customer is always right and we refunded her to make her happy and was veryPolite with customer but the issue seems to be resolved
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.