9 Customer Reviews
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Review from Beverly P
5 stars08/20/2024
Good things come to those who wait. It took a while for the custom windows to be ready. I had a bit of a problem getting in touch with the company for updates, but was resolved quickly and kindly. Installers were prompt, kind, courteous, and efficient. It is so nice to be able to open the curtains during the day and not have the house temperature rise 5. Great product!Review from Veronica B
1 star08/10/2024
I am writing to express my extreme disappointment and frustration with the service I have received from your company. Despite purchasing a window from your company in April, I have yet to have it installed due to a series of errors and poor communication.The contractor who was assisting me was suddenly fired without my knowledge, and I received no communication from your company regarding this change. When I tried to contact your company, my calls were not returned, and I was left in the dark about the status of my window.To make matters worse, the front office called me four hours before my scheduled installation appointment to confirm, only to have the installer call me two hours later to report that the window could not be found in your warehouse. This level of incompetence is unacceptable.I request a full refund for the window purchase, as well as compensation for the time and stress your company's failures have caused me. I hope that in the future, your company will take steps to improve its customer service and communication.Review from Bethechange
1 star08/09/2024
Dear JKR Windows,I am writing to express my extreme disappointment and frustration with the service I have received from your company. Despite purchasing a window from your company in April, I have yet to have it installed due to a series of errors and poor communication.The contractor who was assisting me was suddenly fired without my knowledge, and I received no communication from your company regarding this change. When I tried to contact your company, my calls were not returned, and I was left in the dark about the status of my window.To make matters worse, the front office called me four hours before my scheduled installation appointment to confirm, only to have the installer call me two hours later to report that the window could not be found in your warehouse. This level of incompetence is unacceptable.I request a full refund for the window purchase, as well as compensation for the time and stress your company's failures have caused me. I hope that in the future, your company will take steps to improve its customer service and communication.Sincerely,VReview from Richard S
1 star07/22/2024
I placed an order for three windows to be replaced and through numerous errors from measuring incorrectly, ordering the wrong colored frame and not communicating through the entire 20 week process was extremely frustrating. All communication was initiated by me and I never received a call back until the very end when I cancelled the order.Their saving ***** was they did issue a full refund.
JKR Windows Response
07/23/2024
Dear *****************************,
Thank you for sharing your feedback. It was great speaking to you today and hearing your frustrations and suggestions on how we can improve our communication and ensure quality from start to finish. We sincerely apologize for the frustration you experienced with your window order. It is clear that our service did not meet your expectations, and for that, we are truly sorry.
We acknowledge the errors in measuring, ordering, and communication during your 20-week process. This is not the standard of service we aim to provide. We are committed to improving our processes to ensure such issues do not occur in the future.
We appreciate your patience throughout this process and are glad that we could provide a full refund. If there is anything further we can do to address your concerns or if you have any additional feedback, please feel free to contact me directly at ************.
Thank you for bringing this to our attention.
Best regards,
****************************;
Project Manager
JKR WindowsReview from Art T
5 stars12/27/2023
customer service is second to none. Issues we have had were resolved quickly with very friendly reps. ** fact the entire process from start to finish was an enjoyable experience. I would definitely give this company a 5 star rating.JKR Windows Response
01/02/2024
Thank you so much for your kind words! We sincerely appreciate you trusting us with your window replacement project!Review from john s
5 stars12/04/2023
The windows replacement is great . The installers did a great job. They were very professional , only one problem, the balast on one window was bad. They,the installers said that they would order a new one and return when it came in and install it.Instalation on the 3rd of Nov. 23 Still waiting. The windows look really nice on my home . It was a very good price for the quality and installation of the product.I would recomend JKR windows to every one. Will post again after they have replaced the Balast in one window..JKR Windows Response
01/02/2024
Thank you so much for your kind words! We sincerely appreciate you trusting us with your window replacement project!Review from Laura D
5 stars08/16/2023
Took a while for the custom windows to be finished, but worth the wait. New windows look fantastic! Installers were great. ******, ******, and ****** finished faster than I anticipated and cleaned up everything. Professional work, courteous people, and a very nice product. Looking forward to seeing how much my heating bill drops this winter.JKR Windows Response
01/02/2024
Thank you so much for your kind words! We sincerely appreciate you trusting us with your window replacement project!Review from Alan H
1 star03/30/2023
Taken over a year so far to do a basic window installation, and still haven't finished it according to the original contract. Have intentionally lied to me about appointment scheduling and production timelines multiple times. Now they are leaving me messages trying to sell me *MORE WINDOWS* without even finishing the job I paid for last February. Have repeatedly had calls from my end ignored/hung up on when calling the public corporate number, and calling direct lines often reaches someone but those people will lie to me about scheduling or just forget to actually do/report any of what they tell me they'll do.I would never wish this company's communication and reliability standards on my worst enemy.JKR Windows Response
04/13/2023
****, this information is startling. Reviewing your information in our system shows that everything is complete but clearly that is not the case. I would like to discuss these issues you have outlined in greater detail with you, please give me a call at your earliest convenience to get these issues resolved. *************************** COO Cell ************JKR Windows Response
04/13/2023
****, this information is startling. Reviewing your information in our system shows that everything is complete but clearly that is not the case. I would like to discuss these issues you have outlined in greater detail with you, please give me a call at your earliest convenience to get these issues resolved. *************************** COO Cell ************Review from vickie w
5 stars03/11/2023
are new windows are fantastic ***** and he crew greatJKR Windows Response
03/15/2023
Thank you for the great review!!
Customer Review Rating
3.22/5stars
Average of 9 Customer Reviews
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