ComplaintsforThe Spectrum
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Complaint Details
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Initial Complaint
10/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I switched from spectrum internet to fidium fiber, once I did my spectrum channels are not available on my app. They are telling me I have to use their internet to access all my cable channels. I pay for all my TV channels and it seems like they are trying to force the use of the internet to access what I pay forInitial Complaint
09/06/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
From 05/27/2023 I paid 41.50 to 09/06/2023 my bill in crease to 71.70 and I had all bad connection with the company since I started service. I ask Will the credit the account for each week and each time I had trouble shooting and technical issue.. they refuse to make the customer appreciate I just want my money for each month return to me by refund it to the debut card that was registered to pay the last month billing in 08/2023.Initial Complaint
12/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Our internet has been down since yesterday evening, with the expectation that it would be up at some point last night, it never was and is now that it's the evening of Christmas Eve, and this loss of connectivity has substantially cost our business by losses on one of our best days of the year, after a year of staffing issues and other things, we have had to deal with as a small restaurant, we were really hoping that we were going to be able to have a Christmas Eve party which we have advertised throughout the area. We have lost over $1000 in revenue today due to having no internet and no response from the company on when the internet would be restored. All of our point of sale machines (registers) require the internet.Initial Complaint
12/24/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Our business is a digital marketing company, specifically focused on website design and online marketing, we have had no internet for the last 2 days, beyond the fact that the company has not provided us with the price package which we agreed to when we signed up last week. So there's two issues here, for one. We were supposed to be getting a discounted package, and two, we've had no internet which is costing us money as our clients rely on us to manage their websites, and make adjustments, which we now are unable to because of this outage. We are losing not only money each day, as an average value of about $2000 per day, but we are possibly losing clients who depend on us to handel their website, post Christmas messages on social media, etc. There's no update, and we were not received any response even though we were told when we signed up that they manage issues for businesses within 24 hours which is one of the pushes that they used when speaking with us, was that our home internet was not guaranteed which is why they said if you have business internet you have much more a much better response time, and things are taken care of within 24 hours, compared to personal internet which may take longer. We have also lost personal home internet as well.Initial Complaint
01/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
They cut my internet off for no reason and plus I made a payment of 183.48 so when I called them they said no payment and plus trying to charge me more money to get my internet back and been having problems with them since I got the service and was talking about a copy right and I took care of it already they not professional at all and plus they doing want they want to your serviceInitial Complaint
12/18/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I spoke to Andrew W****, representative from spectrum, did not agree on my balance error, expressed how it's a monthly prescription and I am responsible, for my monthly fees. I disagree on my their monthly prescription, cause I called on Sept 01, 2021 to cancel the services. Due to an injury and continue to be in the hospital. They are money hungry, my services are disconnected since November2021, but I called to cancel services, or hold the services till January 2022. T Jn ey are hurting my credit, their ethics are very poor. They have no customer service skills. I don't agree with their billing and would like my credit fix.Initial Complaint
11/27/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Within the past two weeks I’ve called spectrum to resolve a billing issue and remove the service I believed that was generating a high bill. However, nothing was resolved. These calls are recorded, and I would like for each everyone to be listened to before even being contacted about these issues. My account has not been current. I’ve continued to pay to only be left with the same past due bill. I’ve called on numerous occasions which no explanation was given for why or how I made two payments in October and still don’t have a current bill. There’s an outage every week. So I had ask myself why am I paying for terrible service. No to mention the CSR didn’t notate the account about my request to remove the cable service or the high bill. Now today I had to call twice due to them disconnecting my services and adding more fees. The manager that I spoke to Michael was terrible and not empathetic or understanding to what I’ve encounter prior when calling spectrum, he didn’t even try to resolve the issue not to mention the noise in the background was unacceptable. I am a paying customer my complaints and questions in regard to my bill should be taking seriously.Initial Complaint
08/18/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have been having issues with this companies app. I am paying for internet and tv through the app and the app buffers all the time. I have made many calls to spectrum regarding this issue. I have had many technicians out to check it out. The representative always says it is the internet and it isn't it is the app. The way I know it isn't the internet is because the technician says everything checks out fine. Unless, they are lying it is the app, I have gotten the error code RLP-1006 & RLP-1007. This is problematic due to me not being able to watch a consistent television show in it's entirety.
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Customer Complaints Summary
9 total complaints in the last 3 years.
2 complaints closed in the last 12 months.