ComplaintsforEasier Accounting, LLC
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Complaint Details
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Initial Complaint
07/10/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
I signed for a package with this company where they promised to do my business taxes, my personal taxes, any entity setup and monthly consulting phone calls. The package was a one time fee of $4500 and $99 per month afterwards ongoing until I chose not to be a client anymore. This company started taking my money right away. When I signed up, I explained I was a year behind on my taxes, Mitch the employee I spoke with told me he would figure out a way to get me caught up on my past due taxes and file an extension for 2021 taxes. I agreed to sign up. I've been a client for over 3 months. The only thing they did was an entity setup. No one started on my taxes at all. For 3 months they forgot about me. I reached out to Mitch a few times. When I finally got ahold of Mitch, he did not admit that I fell through the cracks as a client. It took him 3 days to give me a response. During that time, I left voice messages asking Mitch to call me. Mitch never called me. Days later, Mitch texted me saying I should use TurboTax for my past due tax year and stated they were not obligated to do taxes from previous years. Mitch did not provide me with an update on my 2021 taxes or what the plan was to move forward on them. I canceled my membership with this company and requested a refund. Mitch reached out to me to tell me, I was past the time period of receiving a refund. This company did not honor the services they promised to provide. And because of that. I feel entitled to a refund. I paid for services but I did not receive them.Initial Complaint
06/16/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I contacted them to do my personal and taxes for my LLC and was charged $500 at a discount that they honored. After a month or so, I was told that I owe $2700 for an LLC that has not generated any revenue since I started it. That does not make sense to me. We went back and forth via emails, so I sent the docs the last time they ( then known as nexgen tax and accounting) did my taxes and the only thing that has changed is that my expenses have actually gone up. If that is the case, how did they calculate that I owe the IRS???.......I even did my personal taxes ( turbotax) and received a return because the stimulus was included but opted to go with them instead. They can issue me my refund ( $500) and I can ask for an extension and do it myself.Business response
06/20/2022
From my understanding, we've worked with this customer and made sure he was ok. This was a customer that came to us from another company that we purchased, I believe his initial issue was for NexGen and we resolved it.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.