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Puppy House has 1 locations, listed below.

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    Business ProfileforPuppy House

    Pet Grooming

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    425 N Bluff St, St George, UT 84770-4533
    BBB File Opened:
    10/18/2018
    Years in Business:
    6
    Business Started:
    8/2/2018
    Additional Contact Information

    Email Addresses

    Customer Complaints

    8 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/11/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I purchased a puppy from Puppy House and brought him back to *********, **. I took the dog to get his rabies shot and ***** test because he had non stop diarrhea. I thought it might have been due to the change of food, however my vet diagnosed him with *******. I have other dogs in my household and I have spent hundreds of dollars on testing and treatment for this puppy and my other dogs. Hes going on his 3rd round of antibiotics because ******* is hard to get rid of. Im super frustrated because I would have never bought a pet that was sick, especially exposing that pet to my other dogs. I paid $1700 for this puppy and unfortunately hes been sick ever since I brought him home. I have the receipts and testing to prove it.
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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Shannon J

    1 star

    07/09/2023

    Two weeks ago I bought a 17 week old pug that was having a hard time being sold. I felt bad she had to spend her day in a small plastic cubical and nights in a kennels with no water dish. They told me she got two walks a day which I find hard to believe since she had no idea what to do on a walk when I got her. Right away when she got to our house she began making cow pie p*** that had blood and a bad smell. I contacted puppy house the next morning to let them know. The lady thought it was the new food or she needed deworming. I told her it started before introducing the new food and blood in stool isnt normal. I told them being a new patient my vet couldnt see me until the 7th, but to bring in a stool sample. They lady said to keep all receipts so I could be reimburse. Two days later I got results and the dog had giardia and I would have to take her to emergency to be treated. I took her to the emergency room to do full exam and she also had a double ear infection. I called puppy house to let them know they sold me a sick dog. Manager said they didnt sale me a sick dog and she has a parasite which is common. They also wouldnt reimburse me. I also brought up the double ear infection and for a place that does frequent check *** I dont get how both symptoms could be missed. Im sure the other dogs were exposed and hopefully have been treated. The manager never apologized and just offered me my money back which I thought she should have at least paid for medicine. Why would I want to give back the dog I fell in love with and who finally has a home.She said per contract giardia isnt covered. Just know if you buy a dog your taking a chance on getting a sick one. I also received later super rude text messages from puppy house that I have saved. To me they care more about the money. I will never shop their again.

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