Customer ReviewsforTravel Marvelz, LLC

This company is HORRIBLE!! I work at a hotel and they just booked a stay for a poor woman who has no idea that they booked 4 separate reservations, for 4 consecutive nights, so that they could charge her their booking fee of $16 for EACH SEPARATE RESERVATION. THAT IS ROBBERY! We have dealt with this company for the last 4 years and have not yet managed to eliminate them being able to book our hotel. They tell our guest totally incorrect information and claim they are here at the hotel. They have made many of our guest miserable. Please Better Business Bureau, do something about this company!!!!!!

We made a reservation with Travel Marvelz, then called the actual hotel they made ** a reservation with. We thought we were talking to the hotel consortium's number--Travel Marvelz hid the fact that they were not hotel representatives.The Travel Marvelz said there were shuttle from this hotel when requested, free. There are not. She said that she deducted the $15.99 service charge, the charge was made during our call--not deducted.The local number to the hotel got ** a front desk person who noted that there were not shuttles. And that the company that booked the reservation Travel Marvelz, is not to be trusted. She advised ** to check if we'd already been charged, we had.Never do business with this company. We're trying to cancel the reservation now--very difficult to do. Outrageous!!

Thank you for the opportunity to review this case in depth.  We are an independent hotel booking agency and we make reservations for over 200,000 hotels worldwide. We are required to adhere to strict guidelines set by the FTC and are in direct compliance in our business practices.  When a customer searches for a hotel online, they will return multiple results including advertisements from third-party reservation companies.  The customer would have had to click on one of our ads or call our inbound call center to be directed to our company.

We have reviewed the call recording and found that the agent answered the call by identifying as a representative of ReservationCounter.com an independent booking service for top hotels.

We have found that the customer requested to book a reservation.  The customer asked if Ramada is a pet friendly location, and the agent advised that it was not. The customer and the agent discussed pet friendly locations near the airport, but customer did not request a shuttle service for any of these properties. The agent did not guarantee that shuttle service would be available at the Red Roof Inn. The agent provided a complete recap of this reservation in which all the details of the reservation were reviewed. The agent informed the caller of the complete name and address of the property as Red Roof Inn Seattle Airport - SEATAC located at 16838 International Boulevard, Seatac, WA, informed the caller that the reservation was for 2 QUEEN BEDS room type, confirmed the dates of stay as checking in on 2023-06-09 and checking out on 2023-06-10, and informed the caller that the total price for this reservation would be $180.88 USD which would include all taxes and fees. The agent then read the cancellation policy verbatim which states:

You can cancel free of charge until 4pm June 08, 2023 (hotel time). There are no refunds for no shows or early checkouts.  
The agent asked if the information provided was correct and if the caller had additional questions. We found that the caller confirmed that the booking information was correct and agreed to finalize the reservation.  Our system does show that the $15.99 service fee was waived and payment for that charge has not been collected. Please let us know if you have any other questions. 

If I could give 0 stars, I would. As a worker at a resort property, I cringe when I see your name come up as an online reservation. NO contact information is ever provided for the guest. Your "company" does NOT know our policies, our room types or our property. How could you possibly think you're providing the guest with accurate information? And furthermore, trying to get a hold of anyone concerning a reservation made is impossible. I have been on hold for 20 mins without a single person picking up during that time! You cannot tell me you are not a scam company.

Thank you for reaching out with your concerns. We do not contract directly with hotel properties and only purchase inventory through other online travel agencies. If there are any concerns about your listing on third party sites, we would recommend reaching out to your OTA contacts to ensure that they have your listing correct. Online travel agencies that contract directly with hotels typically also contract to sell off that inventory to other online travel agencies such as ours. When these purchases are made, the listing information provided by the hotel is given to the selling party and posted "as-is" so it is important to ensure this information is correct. Please let us know if there are any other questions.

SCAM !! DO NOT USE THIS COMPANY !!They do not have a valid physical address or phone number. They will lie to you about amenities available at the hotel you are booking. Obviously fake website. Hidden fees not disclosed and will likely swipe your credit information too. They have lied about my business and we will be finding a way to ban their reservations before they hurt even more guests.

Hello,Not only do we have a physical address, we also have a call center and have had one for over 15 years. We sell thousands of hotel bookings per week. We deal with hundreds of thousands of hotels worldwide and do all we can to keep track of all amenities in each one of those hotels. It is a constant task that we follow. We strongly value our hotel partners and do all we can to have a good relationship. If a hotel does not wish to deal with us, please contact Sabre and have your property removed from their system. This will ensure that we are unable to sell your property. We are sending you business in good faith. Thank you for your time.

I 100% agree with the other reviewers that this is a scam company. I booked with "reservationdesk.com" believing this was the hotel's website. Travel plans to a meeting with my company were canceled last minute due to no fault of my own. After calling 3 different customer service numbers for this company and speaking with Priceline (who they book for, had I known this I would have directly booked with them as they are a reputable company). Horrendous customer service

Thank you for reaching out to us with your concerns. ReservationDesk.com is an independent hotel booking agency and we make reservations for over ******* hotels worldwide. We are required to adhere to strict guidelines set by the *** and are in direct compliance in our business practices. When a customer searches for a hotel online, they will return multiple results including advertisements from third party reservation companies. The customer would have had to click on one of our ads or call our inbound call center to be directed to our company.

I believe they are a scam agency and tied to "Reservation Counter" who for me, have scammed me twice now with reservations in *******, **. My credit card was charged for a hotel reservation in ******* that I did NOT make just now! This past summer, they gave me a scam/fake reservation and rate at the *************. Do NOT use these people! I don't know why they are making reservations for me that I am not making - scam organization!!

Thank you for reaching out to us with your concerns. ReservationCounter.com is an independent hotel booking agency and we make reservations for over ******* hotels worldwide. We are required to adhere to strict guidelines set by the *** and are in direct compliance in our business practices. When a customer searches for a hotel online, they will return multiple results including advertisements from third party reservation companies. The customer would have had to click on one of our ads or call our inbound call center to be directed to our company.We have reviewed the call recording and found that the agent answered the call by identifying as a representative of ReservationCounter.com an independent booking service for top hotels.We have found that the customer contacted us in June of 2021 and requested a booking at the *************. The agent provided a complete recap of this reservation in which all the details of the reservation were reviewed. The agent informed the caller of the complete name and address of the property as ************* located at ********************* and., *******, **, **, informed the caller that the reservation was for DELUXE 2 QUEEN room type, confirmed the dates of stay as checking in 2021-06-17 and checking out 2021-06-18, and informed the caller that the total price for this reservation would be $107.42 USD which would include all taxes and fees. The agent then read the cancellation policy verbatim which states:You can cancel free of charge until 4pm June 16, 2021 (hotel time). There are no refunds for no shows or early checkouts.The Reservation Desk $14.99 USD fee included in the total is non-refundable. We do not charge any additional change or cancellation fees.The agent asked if the information provided was correct and if the caller had additional questions.We found that the caller confirmed that the booking information was correct and agreed to finalize the reservation. This booking is scheduled as a POST-PAY booking, meaning we only collected the $14.99 service fee up front and the hotel would be responsible for collecting the remainder at the time of stay. The service fee was refunded as a customer courtesy on 2021-06-22. If the customer has received a charge for the room, they will need to contact the hotel directly as they are the merchant of record for the transaction.Regards,Reservation Counter