ComplaintsforGenesis Dental
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Complaint Details
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Initial Complaint
10/12/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I got a dental bridge done at Genesis Dental at the district paid in full. It's done incorrect and I was in the process of re-doing it while had another tooth pulled out to get an implant. They showed me $300 for bone graft(insurance does not cover) and $12 for extraction(90% covered by insurance). I received a bill for $427 while insurance paid 90% of extraction as I was told. I never refused to pay for the services received I just questioned the bill amount difference. I was told by the office manager Amy that there was an emergency visit. I explained there was no emergency at all, it was a scheduled appointment and asked to talk to the doctor Boyack. She didn't let me talk to the doctor and said that "the doctor does not want to talk to you". Unprofessional behavior. If a licensed doctor in the middle of treatment refuses to talk to his patient of 8 years then I need a refund for the bridge so I can replace it elsewhere. Amy called and said: "We are not going to refund for the bridge, we'll not replace the bridge, the doctor will not talk to you, we are taking off $427 and it's not up to you it's up to us and I'm going to disconnect the call". HORRIBLE, HORRIBLE experience. They are keeping the money for the bridge which needs to be replaced (the amount is 5 times more than $427) and I still have the alternative wax bridge with me as I was supposed to go to the lab.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.