ComplaintsforBoardwalk Realty & Management

• Initial Complaint

  03/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  In March of 2023 I made an initial walkthrough of the property at **** * ********** **. in West Jordan, UT 84081. In the basemen there was mold damage in the bathroom. This was two weeks before I signed the lease and the handyman on site doing repairs I pointed it out to him. I also let Sergi the property manager know that it would need to be taken care of. I signed the lease and two weeks from that point moved in with my Wife & daughter. They never took care of it after letting them know. In July my daughter started to develop a skin rash on her cheek so I had a professional company test for mold and it was discovered 25,000 mold spores were present in the property. After 30 days of living in that situation with nothing being done we broke our lease. We didn’t get a security deposit back and now owe boardwalk $2,251.43. Would I break another lease for my family’s well being when we are living in mold? 100% absolutely which I will pay the $ but people need to hear this.

• Initial Complaint

  09/30/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On February 18, 2022, my wife and I signed a rental agreement lease with Boardwalk Realty & Management for the rental property on *** * *** ** **, Salt Lake City, UT 84103. The agreement was written for 03/07/2022 - 09/30/2022 (with a renewal contract signed for 10/01/2022 - 03/31/2023, which we then moved out at the end of the contract). Upon moving into the unit, we were required to pay a $1500 deposit, $250 for a “Lease Move in Fee” and the remaining $1250 for a refundable “Security Deposit”, which was timely paid in full on Feb. 18, 2022 prior to lease start date. Prior to the end of our lease, we submitted our intent to vacate, as per the terms of our lease, to Raluca with Boardwalk Realty & Management in Feb of 2023. All other move out instructions and terms were met prior to our vacating by March 31, 2023 (i.e. unit thoroughly cleaned and left in similar “As-Is” conditions prior to moving in, carpet professionally cleaned, intent to vacate form submitted, unit vacated timely, lease not terminated prior to end date, all keys associated with unit surrendered upon moving out, forwarding address provided, and inspection of property agreed upon by landlord on their own time after our moving out). Security deposit and all (as needed) associated deductions for prior, agreed upon uses were failed to be sent to us after moving out (which has still not been sent to us as of 09/30/2023, 6 months after moving out at the end of our lease contract). Multiple attempts were made by email and phone call to reach Boardwalk in regard to our security deposit, with no resolution to our concerns. We ask for our deposit to be promptly returned to us in full, with adequate reparations made for restitution as a result of failing to do so prior in a timely matter. We ask for an additional $100 in penalty fees, as per Utah Code Section 57-17-5 (*********************************************************).

  Business response

  10/10/2023

  ********, Our sincere apologies for the mistake. Our system showed that a check was sent out to the property in May.  It has not been cashed and did not return.  I also show that you had updated your direct deposit information in our system.  I have put a stop payment on that check and have issued your refund electronically. 

• Initial Complaint

  09/03/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I got a new job out of state and had to vacate my lease early, I found their new tenant for them, who signed a contact and made a deposit. Boardwalk then proceeded to try to force me to sign a "Buyout Lease" that stated in the body (was optional), after being harassed for 2 weeks to sign it, and even being told I had no choice, I cited Federal/State Code proving I did not need to sign and pay them (they were trying to charge me an additional ****** to vacate, I assume they weren't happy that they couldn't get the extra 3 months rent. I paid a professional cleaning company and carpet cleaner to come in. They then only refunded me less than 300 off a ******* deposit. They charged me 140 for general cleaning, 286 for carpet cleaning, Basement ceiling repair from work their maintenance person was supposed to complete for a water leak that was under their responsibility, and ***** to replace a filter I replaced on the day I moved. Very underhanded business.

  Business response

  09/07/2021

  Page,
  
  
  There are several inconsistencies with your message here.  You informed us shortly after signing a new lease term that you needed to break the lease.  We understand things happen and at times a lease may need to be terminated.  It is detailed, in your lease, in section 2.4 the lease buyout terms.    The lease is the dictating document regarding your rental obligations of the property.  Due to the situation, and us trying to be more understanding and helpful, we offered you an alternate buyout option and sent you the form to sign.  You procrastinated signing the document and ultimately never signed it.  It is true that your friend was going to move in the property and help with your obligation to the lease.  We instead signed a new term with the friend.  But that should not have relieved you from your obligation.  
  
  
  When we went to do the move out inspection after you moved out of the property it was not in great shape.  There was a strong smoke smell in the home.  The home was not cleaned properly. The carpets were not cleaned and in fact there were several spots that had carpet holes missing, and it was very apparent that you or someone had tried to cover it up.  Many areas required painting and drywall patch work as well as several additional repairs to return the property to move-in condition.   The charges for these repairs were very transparent.  We provided you with a detailed inspection report to help you understand. 
  
  
  We understand that moving can be frustrating and it is easy to overlook many of these move-out requirements, but it is still your responsibility as outlined in the lease agreement to adhere to these rules.  We appreciate your understanding regarding this matter.

  Customer response

  09/07/2021

   
  Complaint: 15834303
  
  I am rejecting this response because: First off there is no "buyout" terms in the lease, only the statement that I would owe 3 more months rent, the carpet was like that when I moved in just like the chiped tiles that the last tenents put cement in.  Now, the Lease Buyout you sent me and harassed me to sign, was charging me for marketing the property that was already rented, re-keying and extras, now where in the original lease does it mention a buy out lease, and the instrument clearly states I did not have to sign.  As far as the cleaning, I do have photos that were taken and receipts. Boardwalk has be underhanded since day one and I have NEVER smoked in that house ever!!   I also notice you say nothing about all the charges for the basement repairs your maintenance guy never completed, which is not my responsibility, you remember....took you over a week and a half to get someone to respond to emergency maintenance meld I put, you know that is supposed to be covered by the "Benefits" plan you made all you tenants purchase along with insurance although I already had insurance, or the meld I put in for the dry rotten back steps my daughter fell on that your company ignored and then deleted!

  You owe me some of that money back at best!  Your company is unethical and uses predatory tools to make extra money off tenants and quite frankly your liars.

  
  Sincerely,
  
  ***** *********************

  Business response

  09/07/2021

  I'm sorry that you are not satisfied with the response, but my answer is my answer.  Everything that was done is based off facts from the inspection report and lease agreement.  We are not in the business of making money off tenants to repair homes.  That is silly.  But it is necessary to repair homes that have damage caused by tenants and the cost of those repairs is taken from the security deposit if and when found that the damager was caused by the tenant. 

  There is a buyout clause in section 2.4 of your lease. The section heading is Titled Buy-Out, It reads "If Tenant needs to move prior to the expiration of this Lease, upon the approval of the Landlord, Tenant may buy out of this Lease with a fee equal to the amount of 3 times the monthly Lease payment, plus any advertising costs, re-keying of locks, agent commissions, and legal fees. A 30 day notice must be given and approved by Landlord. "  So to make it very clear the fee is equal to what 3 months of rent would be plus additional costs.  I'm not sure how this is confusing. This was the agreement per the Lease. We went out of our way to offer you an alternate agreement that was not as steep that was to alter the original one by written agreement.  This you did not honor and you are lucky we are not pursuing for this cost. 

   

   

  Carpet charge-The carpet was not like that nor noted on any move in report. It was noted in the move out report, considered damage,  and therefore was your responsibility.  You mentioned chipped tiles, you were not charged for any chipped tiles. 

  
  
  Cleaning- that's great that you may have hired cleaners and have a receipt. They did not do an adequate job and therefor the property needed to be cleaned again. 

   

  Please see the move out report here at the link below that will detail the cleaning, repairs, and other items needed. 
   https://portfolio.zinspector.com/report/openSharedDocumentReport/Py9RkegBxLAJ3wvPsBVWAJG6NbnKdZVm
  

  
  
  Smoking-We had several people confirm a very strong smoke smell in the home which required an ozone machine to remove the smell. It was especially strong in the garage. I'm sorry if you disagree, but this was the case. 
  You were charged for the painting of the ceiling due to the leak that you caused back in 2017.  The original work order with the leak was created on Dec. 28 at 2:06pm and completed on Dec 28th at 8:19pm by Access Plumbing. You then created a new work order for the paint only on Jan 3 and it was decided not to pursue it at that time. 
  Any and all charges taken from your deposit were to bring the property back to condition, as outlined in your lease agreement. You were not charged for anything additional that was done that was not that of your responsibility. 
  
  
  Please make sure to consult the move out inspection and your lease agreement for any further questions. 
  
  
  Thank you

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