ComplaintsforBite The Bullet X
Current Alerts For This Business
BBB files indicate that this business has a pattern of complaints concerning delivery, customer service, and refund issues. Consumers have stated that despite paying upfront and receiving multiple promised ship dates, some have waited more than three months and their orders have not yet shipped. They have also claimed communication with the company has been very poor with some waiting over a month for a response. Additionally, some consumers allege the business has not issued promised refunds or have refunded only a portion of what was paid. On April 21st, 2021, BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of May 27th, 2021, BBB has had no response.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/15/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a product from this company and never received it .I kept being told it would ship soon then they would not answer the phone so I started emailing them I finally contacted my credit card company and the said their was nothing they could do. I saw a bunch of complaints to the BBB about this company for the same reason as me and was wondering if there was something that could be done. A class action law suit or somethingInitial Complaint
01/19/2022
- Complaint Type:
- Customer Service Issues
- Status:
- BBB unable to locate business
I placed an order with COF Technoligies/ Bite the Bullet on 1/7/21 for **** rounds of 9mm ammunition. They charged my credit card $1338.07 that day. I received an email from ******************************* on 2/4/21 saying orders would be shipped in 2-4 weeks. On 2/8/21, another email said 2-6 weeks. An email on 2/25/21 stated they were under new ownership of ************* LLC and expected shipping date is now 4/1/21. I received an email on 4/1/21 saying they switched ownership in Feb and please email with questions or concerns. I spoke to an employee, Jaycee, on 2/25/21 who assured me the order would be shipped on 4/1/21. I **** several more emails, with the last one on 4/20/21 as they stopped answering calls. On 4/21/21, an email from Creed Ordinance said they had ceased operations and would be in communication to refund my order. An email on 5/6/21 from Creed Ordinance stated COF is closing down and they will be issuing a refund. ******************************** Another email from ****** on 5/19/21 stated she was working on getting a more accurated date on when I would get my refund. On 5/29/21 she advised me to try getting a refund from my bank, but there is a 90 day limit and it had been over that. On 7/16/21, ****** **** another email that they had to take it to Legal because the Merchants are the ones holding the money. I **** several emails in the interim asking for names and numbers of who I needed to be dealing with. Another email from ****** was 11/5/21 again saying I had to issue a chargeback with my bank. On 11/17/21, the last email from ****** said she would give me the Merchants email, but I have not heard back. I **** another email 12/28/21 but never received a response.Initial Complaint
11/10/2021
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ordered $500 worth of Ammo and never received. Supposedly the lawyers were going to take care of it and now they’ve ghostedInitial Complaint
09/18/2021
- Complaint Type:
- Delivery Issues
- Status:
- BBB unable to locate business
On Jan 8th, 2021, for $2,063.67, I purchased from Bite the Bullet, **** rounds of 7.62X51MM/308 WIN 165GR FMJ BT - FREEDOM Reman. Order ****. I have not received the ammunition. I have not received any communication from Bite the bullet. I called and emailed them each month until May when their emails came back as not deliverable and the phone was out of service, although I called the number tonight, Heritage Ammunition at ************, and an answering machine picked up. The responses I did get indicated at first there was a delay in manufacturing because of a shortage of primers, then the were sold to another company and then no response. I wish I had not done business with this business.Initial Complaint
09/13/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 1/8/2021 I spent $331.25 with this company. After not receiving any tracking info or correspondence, I emailed them on 4/21/2021. I was told them that they would refund my money as they had decided to cease business. I have not received a refund and have still heard nothing from this company.Initial Complaint
09/01/2021
- Complaint Type:
- Customer Service Issues
- Status:
- BBB unable to locate business
On 01/06/2021 I placed an order online with the company Bite The Bullet (www.bitethebullet.co) of $701.50 from goods in which the company explained were "in stock and ready to ship". After the order was placed there was a fulfillment timeline if 1-2 weeks. The company never fulfilled the order and I contacted them multiple times by phone and email. I was promised a delivery and was told there was a delay. It is now August 29 **************************************************************************************************************** regards to the company. As a customer that is not my problem. I have placed a request for a fraudulent purchase with my credit card company but have not been successful.Initial Complaint
08/09/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased $460 worth of 9mm (1000 rounds at time with shipping). After a few emails they kept saying it was on way but delayed. Then they disappeared.Initial Complaint
08/05/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
In January I placed an order for ammunition. The total was approximately $700. I received updates telling me shipping was delayed and they would be sending extra ammo due to this. I received a final shipping date of April 1 2021. To date I have received nothing. The contact information for the company is bad and the website has been removed. I feel this company has made criminal decisions by knowingly stealing money from its customers.Initial Complaint
08/04/2021
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I order in January/2021. Got a call from a lady stating shipment will be late in March 2021. Then nothing....unable to get a hold of the company. Spent over a thousand dollar. BBB or some regulation agency needs to get involved. This is just not right.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
9 total complaints in the last 3 years.
0 complaints closed in the last 12 months.