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ComplaintsforSubway
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/18/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Maria and her colleague were exceptionally slow, rude, and unhygienic. When we arrived there was no one in line. The male colleague was making two sandwhiches. Maria chose to ignore the line of customers and break bread on the trays. When I asked for the supervisor name and phone number she refused to give the number. Another customer asked the male to change his gloves after he touched his ears and tried to go back to making her sandwich. She waited 20 plus min and they ended up refusing to finish her online order. The rudeness and unprofessional behavior is a blemish on subway. They refused to give the store number to file a complaint. I noticed a receipt openly displayed on the counter and got the order number. Maria should be terminated as should the boy. Both were rude and ignored customer concerns. Both actively refused to provide supervisor information, supervisor office number, store number, or provide a way for customers to file a complaint. 7 people left the store unhappy with these two. I would like a call back from subway. I am filing a complaint with the better business bureau.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.