ComplaintsforSunset Casket, LLC
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Complaint Details
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Initial Complaint
04/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We attempted to order from sky casket directly and theyre a total scam when a family is already experiencing their worst day ever. The guy kept calling and texting after we told him to cancel the order and even started cussing at us on the day my mother died.Business response
04/21/2022
We would like to apologize that you feel we may have hurt you in any way. That was not our intent. We did review the call and noticed actually he did not "cuss" at you. We would like to help you. We got your casket moving into the area for you so it was ready to go as soon as you need. We hope that we can come to a compromise to work out a solution. Please give us a call back so we can discuss. Thanks.
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Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.