ComplaintsforFloForm Countertops LLC

• Initial Complaint

  08/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My miserable started with FloForms in January of 2024. The project just gave me so much headache. It didn't get done until June 2024.

• Initial Complaint

  02/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  During the Month of January 2021, FloForm Countertops installed new countertops & backsplash at our home **** **** ** *** Gig Harbor WA 98335. As part of the installation process, a plumber was required to unhook water lines during the removal of our current countertops, as we previously had an island sink that was not going to remain with the new countertop. We were not involved in that plumber selection process. The subcontracted company was Mr. Rooter. On Sept 20, 2021 we noticed a puddle of water on our kitchen floor off the corner of the island. With young children we thought nothing of it and wiped it up. However, the puddle returned a day later and continued. We called a plumber out to help investigate where the leak was coming from. It was quickly determined that the sink under the island was improperly capped off and left a continual drip of water that continued from January through September. This cap off was quite simply the primary reason a plumber was involved in this process. The plumber present explained that this capping process is likely the easiest thing to do as a plumber, which was disheartening to hear. As a result of this leak, we found black mold throughout the base of the cabinet. We then brought out a restoration company to assess the damage and make proper recommendations. The water leaks dripped down into our crawl space, damaging insulation, etc. This issue has not only been a tremendous inconvenience, but a potential exposure to our family. I have available the following items: 1) Photos of the interior of the island showing the mold at the base of the cabinet 2) Photos of the lack of proper cap installed by the Mr. Rooter Plumbing 3) Copy of invoice paid to Aqualine Plumbing – Sept 2021 4) Copy of invoice paid to Water Out Restoration company Oct 2021. In reaching out to FLO FORM COUNTERTOPS DEC 3, 2021, they have ignored repeated requests to talk and work toward a solution.

• Initial Complaint

  11/09/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We bought all new countertops through Lowes. They unfortunately use Floform (Boise location) for fab and install. We were directed to undo all the plumbing for the job to be done. When the installers came out to do the one day job, they made it partially through due top counters being measured wrong. As in WAY wrong. Had to reorder our kitchen sink area due to poor measuring. We had to have all the plumbing re hooked up since all the usable water was only from the tub for handwashing etc. My contractor for our remodel had to fix multiple issues. Sinks were not drilled properly for faucets, edges were wrong etc. Spoke to Brandon the Manager. He belittled my contractor over the phone telling him he was sure everything was right and how they do multiple installs daily and know what they are doing. My contractor asked him to come inspect. He admitted immediately that they were wrong and would be fixed. Sinks were installed in wrong bathrooms etc. When they came back out to do the bathroom vanities we saw some large scratches from transport. The installer said to call the store. Spoke with Lisa. She said they would try to buff it out and go from there. Next install day (day 3) When they could not buff it out the installer called in to let the store know. We were told it would be replaced. So, we had to have the plumbing hooked up once again. Finally the new kitchen counter was installed. Now just waiting for the new vanity. After multiple attempts with Lisa to get some reimbursement for all the plumbing install, we decided to wait until the replacement vanity was installed. Called a few days ago and was told there was no vanity on order and had zero notes about it. Said they would call back. After several days with no response I called again. Brandon called me back. He told me it was for me to take up with Lowes not him. Keep in mind Floform scratched the vanity not Lowes. I told him it was up to him. He hung up on me.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩