ComplaintsforQuality Appliance Service
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Complaint Details
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Initial Complaint
09/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I hired this company to fix my ice maker in my freezer. On September 12, 2023 when the service man arrived he immediately asked to use my bathroom. This made me suspicious of him. He looked at my fridge/freezer briefly and said I had a faulty valve. I paid him the diagnostic fee and he said he would be back. The next day, September 13, I had another company look at it. They spent a lot more time and said there was nothing wrong with the valve and that the repair was not fixable. I called the Quality Appliance to complain and to cancel the repair. The woman who answered the phone was very irritated with me and hung up on me while I was still talking. That night I went and checked on the bathroom he used. The window had been unlocked, I know that it was locked before the appointment. I waited one more day, September 15, and called back Quality Appliance and ask to speak to the owner/manager. They put me on hold and then a women answered and said her name was Brittney I asked her last name and she very rudely said I'm not giving that to you. I told her that I did not believe her and I hung up. I went and filed a complaint at my local police station.(September 15) I fear that this business is just a front for criminal activity.Initial Complaint
06/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I am a 76 yr old woman who has never before been mislead as Quality Appliance Service has mislead me and lied. By the ad, I was told the first visit was free. I realize the ad was misleading. The service man arrived as promised. My ice maker had been leaking. He told me that he had cleaned up all the ice and that my ice maker had a crack from changing temperatures and that I needed a new ice maker and it would cost $ 487.59. I asked him why so much and showed him my ice maker on Amazon for $193.00. He said the the serial number matched ,it was not a good product. When I asked him questions he said I would have to speak with the office. They also were very rude. When I got my ice maker fixed by someone else ,I was told some ice was blocking the water shut off. My original ice maker now works perfectly. I feel Quality was dishonest and didn't know what they were doing. ******* ****
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Contact Information
2258 S Constitution Blvd
West Valley City, UT 84119-1222
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.