ComplaintsforRocky Mountain Care
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Complaint Details
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Initial Complaint
05/25/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Poor service, technical issues and the therapist was over 10 minutes late to the 1st session. Decided to try again with the same therapist for the 2nd session. She didn't acknowledge or take accountability for being late, and there were issues with the audio (we couldn't hear each other). Decided to try a 3rd time. We completed the session, however I was unsatisfied with the experience and didn't want to continue further. Requested to cancel with a partial refund ($216 due to completing one full session). BetterHealth didn't acknowledge my cancellation request. The next subscription amount was drafted on 4/27 for $288 and I immediately went online to figure out how to cancel. I completed another full session on 5/7, however my experience with Bette Help was unsatisfactory from the beginning. The therapist, technical issues and lack of acknowledgment and resolution for my concerns. I completed 2 full sessions and happy to pay for those sessions at $72 each = $144, therefore requesting a refund of $432. I had access through 5/19, however lost confidence and trust in Better Help, therefore didn't want to continue.Initial Complaint
01/16/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
My mother passed away on 9/20/22. She is owed approximately $2300. I have tried repeatedly for 4 months to get the overpayment refunded and they have repeatedly ignored my requests. I read on the **** general attorneys page that they have 15 days after death (45 ***) to refund any overpayment or they could be fined 3x the amount of the overpayment.At this point. I would like the overpayment refunded and I would like them to be fined. Please advise. The care my mother received was sub standard and led to her demise. Terrible terrible care.Business response
01/17/2023
*****,
Thanks for letting us know about your concerns. We have looked into your complaints. My review shows that the overpayment has been refunded. Additionally, we are always looking to improve in the care that we provide.
Thanks.
Customer response
01/19/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
10/24/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Hello, my mom ***** *****, 97 years old, was a resident of Rocky Mountain Care from 2/21- 4/22, she was discharged on 4/1/22 to her home. 3 months after she was discharged we received a bill from RMC for $93, myself and my sister have called the business office numerous times and left messages for Jamie, who is the office manager, as well as Mitchell the director, to discuss this bill as well as the $200 on her books that they still have and also to settle this account and get a letter stating that she is paid in full. We haven't received any return calls from either Jamie or Mitchel to settle this and yet we keep getting this bill that has no explanation attached to it, which is pretty typical of RMC business practices that we have experienced! I have also reached out to Jaime in writing and with no reply, this is ridiculous at this point! I am *****'s son as well as her DPA and in charge of her healthcare needs, some help with this would be appreciated. I've never been ignored by a business office regarding the discussion of a bill until now, please help, thanks...Business response
11/01/2022
Thank you so much for bringing this problem to our attention. In my investigation of this concern, I found there was a communication complication; however, the complication has been resolved and the facility and the family are working toward a solution.Business response
11/03/2022
Thank you for letting us know. We just received an updated address a few days ago, so it may take some time for the check and invoice to make it in the mail.Customer response
11/05/2022
Complaint: ********
I am rejecting this response because: I still haven't received the refund of $200 or a detailed invoice explaining the $93 charge!
Sincerely,
****** *****
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.