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ComplaintsforC J Auto Works, Inc.
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Complaint Details
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Initial Complaint
05/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I took my 1979 Mercedes Benz to C J Auto Works, Woods Cross, for mechanical work on the rear end and brakes. Curtis solved all the problems and did a good job. On 2-10-2021 I took my car back to him for extensive engine and transmission work. He estimated $5,886.31 and required a $3.000 deposit to start. He gave me a receipt dated 2-10-2021. He detailed the proposed repair work in a text message date 2-9-2021. He has been reluctant to work on my car citing difficulty finding parts. In August 2021 he stated three parts he couldn't find. I found the parts, paid for them and delivered them to his shop within 7 days. The parts came from Arizona, Los Angeles, and the local MB dealer in Farmington UT. On 10-9-2021 I reported him to the State of Utah, Department of Commerce, Division of Consumer Protection. The investigator went to his shop. Curtis showed him a bunch of parts, told him he had everything he needed, Investigator reviewed his paperwork, made Curtis issue a proper repair order detailing all the parts, told me he couldn't do anything more and closed his file. With the revised repair order, Curtis increased the balance due from $2,886.31 up to $4,650.16. I signed the revised repair order 12-13-2021. I am not disputing the price; I am willing to pay the increased repair order. He has had my car over 14 months. I have the money and just want him to finish my car and return it.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.