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ComplaintsforHerff Jones Company/Lane L Larsen
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Complaint Details
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Initial Complaint
08/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered a graduation ring from this company in March of 2022. When the order came in it wasn't what was ordered. When I brought it to the attention of Dan L***** he proceeded to yell at me and said he didn't think he wanted to help me but then agreed to expedite the order. Graduation came and went and my child is still without his ring. I called on June 16 and spoke to Nick who offered to refund my money and shipping fee in full. No refund yet. Called again on July 5th Amy the secretary said Nick was on vacation. I waited until August 3rd to call and I got no answer. I called the following day, August 4th and Nick wouldn't take my call so I left a message about the refund. It's August 7th and I still haven't gotten a call back or my refund and my child is out of his graduation ring.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.