ComplaintsforPioneer Chevrolet, Inc.
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Complaint Details
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Initial Complaint
03/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In December 2022 I dropped my vehicle off to have paint / body work done. Upon receiving my vehicle extensive damage was done to my electrical system after, not only them draining and destroyed my battery, but also they crossed the jumper cables and damaged my 2016 Toyota Highlander XLE AWD. After threatening a lawsuit from my insurance at ***********, **** Insurance officer *********** ****** sent my vehicle to Toyota of ******* to do extensive repairs. The vehicle was repaired, however we keep having to chase "the electrical gremlins" that are still plaguing my car. The repairs done were : Replaced electrical sub harness, Diagnostic work, replaced HVAC motor fan. The ongoing issues are still related to the infotainment system, rear hatch will suddenly not operate, AWD system will go into error mode, car will shut off while driving, car will be turned into accessory mode after turning vehicle off when parked. I'm seeking restitution for the current market value of $24,998. The business will not speak with me about this matter and a worker of the repair shop verbally attacked me when we tried to have them fix it. Car had to be towed to Toyota of ******* when it was in limp mode after attempting to pick it up, black Friday of 2022. I can send emails from the insurance company and also the repair order from Toyota of *******, I currently work at that agency anyways in car sales.Business response
03/22/2023
I have reviewed this complaint and find that the vehicle was dropped off November 21 2022 for repairs to the rear bumper and a wheel opening molding. It looks like the repairs were completed on November 23 2022. The electrical issues on the vehicle were unrelated to the repairs that were done to the vehicle at Pioneer Chevrolet. I understood in the complaint that the vehicle was towed to Toyota and repaired by the insurance company and Toyota for the electrical cal repair.Initial Complaint
12/22/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I scheduled an appointment for Thursday, November 25th at 10am for a diagnosis of my electric power steering with *** *******. When I arrived with my vehicle I was informed that "the" technician (is there only 1 and no backup employee?) had called in with a medical issue but would be in by 1pm. I said that was fine but if there was any way possible I needed the car back by noon the next day for a trip to *******. He said that was no problem and took my information. The next day at 10am I called *** to find out if it was possible I might have my car back for the trip and when he told me no I said okay I will be back on Monday and maybe you will know something then. I took my trip to ******* and returned and waited all day on Monday for a call from *** which I never received. On Tuesday I drove up there and told *** I wanted my vehicle and he said they had just started on it and I told him NO I WANT MY **** CAR.....you've had it 3 days and haven't even diagnosed much less fixed the issue. He went and got my car and pulled it out and walked past me and said smugly....."the key is in it". There was no apology, no sorry, no remorse and no explanation. That is unacceptable and I proceeded to tell him so and everyone waiting in the Service Dept area. Employees of companies get sick and have personal issues all the time which is why educated and well trained management has backup contingency plans but apparently they haven't heard of that at Pioneer Chevrolet. I did not bring my vehicle to them for service subject to the health and well being of any of their employees and that should have NOTHING to do with the business of a car repair. Employees should be cross trained to cover for emergencies etc.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.