![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforBJJ Couture
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/15/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
04/08/2023 TOTAL:$560.16 ORDER #****-** I placed and order and I was emailed that 2 of the items on my order could not be fulfilled. I was a little confused and asked if it was 1 or two items refunded, the company emailed me back clarifying that 2 items were going to be refund total of $90.00. After receiving my order, there were 6 items I wanted to return back within the 30 day return policy the company has. I requested a return for 1 item and it was approved. I shipped out my return with the return label they emailed me. I reached out to the company and asked if I could return the other 5 items in one transaction, and they did not reply. After this email my return that had already been approved and shipped was rejected. I emailed the company again asking about the other returns, along with why my return had been approved and rejected after. This company has refused to reply to any of my emails. There is no phone number I can call directly to and ask questions too. The total return should be around $270.00, and I haven't even been refunded for the first return I shipped to them already that was $45.00.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.