ComplaintsforAmerican Medical Experts, LLC

• Initial Complaint

  02/10/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On or about April 18, 2019, I contacted AME about obtaining a medical expert for a med malpractice case regarding my father. I sent AME a deposit for a prospective expert review, and explained that I was going to obtain an attorney, but for now, I was pro-se, After a delay from COVID, the attorney told me he was unable to accept my fathers case, so I informed AME, and asked for a refund. The assistant director, ******* *******, was always very courteous and kind, but, has numerous times in email, insisted I speak to the director, ****.. I do not wish to haggle with someone to get my deposit returned. That is simply what I want.I was told if, in the event, i couldnt get an attny to accept my case, I would get a refund, with no problem, In fact, The website clearly stresses that a a patient and/or family must be represented by an attorney. See, Disclaimer, printed in red: " NOTE: Am****an Medical Experts can only assist on cases from individuals if they have a legal representation. You must have a retained attorney in order for AME to assist you with your case. We do not work with Pro Se Litigants directly.": In closing, I am grateful for the assistance of the BBB. Thank you

  Customer response

  04/24/2023

  From: ******* <******************>
  Date: Mon, Apr 24, 2023 at 12:36 PM
  Subject: Complaint ID ********; American Medical Experts, LLC
  To: *************@mybbb.org <*******@mybbb.org>
  
  Hello. I am the consumer complainant in the above matter, and am respectfully request that BBB rescinds my complaint, as it was a misunderstanding, with no fault of AME,  and has been resolved between us. Thank you in advance for your cooperation. Sincerely, *******************************
  

• Initial Complaint

  08/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I contacted AME on June 13, 2022, for an expedited letter in 3-5 days, because I needed to upload the letter by June 31st, but asked for it by June 30th. I paid for Step 1 and Step 2, however, when I received the final letter, it was still incorrect, and past my deadline. I sent an email to *********************, Director, stating I should not be responsible for the Fees for Step 2 because they missed my deadline to submit the letter and I still do not have a correct version of the letter. They never responded, so I disputed it with my credit card, which AME approved the dispute with the credit card company. Now I am getting an invoice stating I need to pay for services I never received as promised.For Step 2 I received the first draft on June 20, 2022, sent back the revisions on June 22, 2022, they continued to send back wrong information, didnt look at my 7 Questions that they stated they would go by, and finally called me to have a conference with the doctor on the July 28th. On this call, I was yelled at by the doctor who would not listen to what I had to say, and **** just kept stating to the doctor that he had every right to yell at me. I sent **** an email stating I didnt appreciate not being listened to and that the letter contained false information regarding my condition. **** replied, Oh now I understand what you meant, but the doctor **** going to change it. So next time you need a letter we will make sure we call you, so we are on the same page and the doctor understands, that is usually what we do and dont know why that wasnt done. Then I started getting the run around from ***** about my letter and that the doctor was the only one that could ethically change the typos or context in the letter that we spoke about the night before and I was at his mercy. Then **** emailed me again stating that since I requested the doctor make the changes to the letter that is why it was taking so long to get fixed. They totally contradicted one another.

  

  Business response

  04/04/2023

  We have many more files to upload, we were only able to attach 4 files.  We helped  this veteran with her nexus letter and we did an great job and the doctor wrote an amazing report as always.  **. *********** did not give the doctor all the material to review (the scans) for her malformation that he needed to review in order to determine all conditions and also ************** made numerous corrections to the way the doctor wrote his report/***** and caused delay, for example the word Gerd.  ************** would not accept her report unless the doctor used all caps GERD.  We require the veterans to make the corrections for the doctor to review to make sure all corrections are made in the first round of edits, ************** refused to make corrections to the word document as part of our policy and this caused a delay in the back and fourth of the rounds of edits.  **. *********** did not comply with our process for finalizing the draft report process.  She also used a credit card and processed a charge back, the odd thing the credit card was not in her name; it was in the name of ****************************  That card holder already received their money back. The issues that we faced with the requests from ************** seemed like she was setting up a way to file a complaint, we have so much more information.  How can we supply this information?  Again we were only able to submit 4 files and we have much more information that show this including the scans that were not included that caused the delay, plus we did not charge her for those items and the additional work.    

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩