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ComplaintsforThe Shade Store
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Complaint Details
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Initial Complaint
07/28/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered 2 Roman Shades from the Shade Store. In the absence of an available Shade Store installer, I installed them myself. One was perfect, but, in installing the second, I accidentally clipped a control string. Shade Store charged me $75 for the restringing. That seemed fair since it was my mistake that required the restringing. Unfortunately, the shade looked much worse when it was returned to me. As can be seen in the photograph (will try to attach), the middle string is too short, resulting in teepee-shaped folds in the "flat" Roman Shade. Shade Store takes no responsibility whatsoever and is willing to discuss only if I pay them another $250 for a consultation. Not only will I not pay more money, but I want a refund of the $75 plus tax I was charged when Shade Store screwed up the shade. Notwithstanding their guarantees, they DO NOT stand behind their products. They just charge more fees to make the customer go away.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.