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Massage Heights Bradlee has 1 locations, listed below.

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    Business ProfileforMassage Heights Bradlee

    Massage Therapist

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    3642 King St, Alexandria, VA 22302-1908
    BBB File Opened:
    12/30/2017

    Customer Complaints

    2 Customer Complaints

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    Most Recent Customer Complaint

    02/11/2022

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Unanswered
    This business had a special going on for Christmas: Buy 3 massage gift cards and get one free. So I bought the special on Dec. 23, 2021. I paid $239.97 for the 3 massage gift cards. I went to get a massage on February 6, 2022 at 11am using one of my massage gift cards. When I gave my gift card to pay, the lady at the massage place told me that since I did not buy the monthly massage membership, that I would have to pay the full price for the massage - $159.00. I was shocked to hear this! I told the lady that when I bought the gift cards from her, that she did not tell me this condition. I said that no where in the Christmas flyer did it say anything about having to buy the monthly membership in order to get a massage for $79.99. So she solved the issue by letting me pay for my massage at the introductory price, which I paid with one of the gift cards. But then she told me that I would have to pay full price for my next massages. I told her that I felt deceived, and that if she had told me this information when I was buying the gift cards, that I would not have bought these gift cards at all! Not for $159.00 per massage!! The flyer did not have any of these conditions explained. I think businesses need to be very honest when dealing with the public, and I do not think this business acted in an honest manner when offering these massage gift cards for Christmas. They made it sound like you would be buying 3 massages for $79.99 each, and that you were getting one free massage, for a total of 4 massages for $239.97 - a great deal!

    Customer Reviews

    0 Customer Reviews

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