Business ProfileforRockDeep LLC

I purchased a preorder on a pair of shoes on 05/26/2021. The order is order number **** for $76.76. On the website it is stated preorders should take a few months (about 2-3). With COVID happening & the owner explaining there were heavy delays, I waited for my order & any updates. There were no updates for this shoe after a while. I searched on the website project chart which shows all shoes & projected completion date. The shoe was scheduled to be completed summer of 2022 but there were no updates on delivery. I moved March 2023 & emailed Rockdeep on 03/20/2023 to request an address change for this order & other orders not fulfilled. I also sent an email asking for updates on the shoe orders (all unfulfilled orders including ****) on 03/29/2023. I received a response 04/13/2023 stating my mailing address was updated but the status of the orders were not mentioned. I attempted to send two emails 05/26/2023 to request a refund of the 2 year preorder (order ****). I received failure notices from the emailing system, stating multiple attempts were made but the message could not be sent. Oddly enough failure notices popped up when I tried to ask questions on their discourse platform as well. With no way to contact the business, I would like assistance obtaining my refund. There is no tracking number as the order was placed for an item that was going to be produced.Please see link below for production list. Under the updated production tab the shoe in order **** is projected to start 01/2022 & to be completed 08/2022. The list show it is still in production. In an email I am attaching, I was told the shoe was starting production August 2022, which isn't what was originally stated or reflected by the production chart.*************************************************************************************************