ComplaintsforAMC Hoffman 22 Theaters
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Complaint Details
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Initial Complaint
07/19/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Theater is Hoffman Theater in Alexandria, VA. Two tickets for ****************** on 7/9/23 (ticket conf #**********) and ******* ********** 7/15/23 (ticket conf #**********). BOTH dates, the AC in theaters 5 & 6 were completely not working. BOTH times the theater knew and told us it has been out for a few weeks. BOTH times they refused a refund. The continued to fill up the theaters knowing they had no AC, and it was 93 degrees outside, 89 degrees in the theater itself. Spoke with an 18 year old "manager" who basically laughed at me and shrugged his shoulders. This is the most disgusting, dirty, poorly run, poorly staffed theater I have ever been to in any state. I want a full refund of $78.92. I do not want AMC gift cards, as I will NEVER go to an AMC theater again in my lifetime.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.