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ComplaintsforDiscount Tobacco & PH3
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I visited this store on 4/21/2023 after paying for my items I requested to have my items bagged up. I was told 0.05. I asked why he did not charge me for a bag. I also noticed, that the cashier always only charge woman for bags. He called me all types of disrespectful names I requested to have the transaction canceled. The transaction was voided on 4/21/2023, however my card was charged on 5/23/2023. I want to be fully refunded in the amount of $40.48. Please note, I still have the voided receipt. This is fraudulent for them to still charge my card weeks later after a transaction was canceled. I believe this was done intentionally as me and the cashier had words after he disrespected me.Customer response
07/05/2023
--------- Forwarded message ---------
From: ********************************* <************************>
Date: Fri, Jun 30, 2023 at 4:49 PM
Subject: Re: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #********.
To: <[email protected]>
Good Afternoon,Thank you for your response. My inquiry was regarding my complaint filed on May 15, 2023 against ***********. I have not received any status updates. My complaint against Discount Tobacco has been resolved with the owner. However, it should still be made of note of the fraudulent activity and the disrespectful behavior towards women of color. Nonetheless, can someone please provide an update regarding my *********** complaint filed on May 15, 2023? Thank you in advance for your assistance.V/r,********
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.