ComplaintsforBasement Detective, Inc
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I called Basement Detective to have them review a mold issue in my laundry room. On May 25, 2022 I signed a contract with Mr. Tim F********** of Basement Detective and placed a deposit of $570.00. with the remaining $1,330.00 to be paid when the work was completed. Mr. F********** stated I would be contacted to schedule the remediation. I discovered that there was a water leak. I contacted Mr. F********** on May 31, 2022 and informed him that a plumber needed to come and resolve the issue. On June 3, 2022, the female dispatcher (unfortunately I don't remember her name) called to place me on the schedule.. I told her a plumber needed to come and that I had spoken with Mr. F**********. She said she would place me on the afternoon schedule for June 9,2022. She was to contact Mr. F********** regarding a plumber. I contacted my own plumber on Tuesday, June 6, 2022. On Thursday, June 9, 2022 at 2 p.m., I received a call from the female dispatcher stating the workers were on their way. I did not receive a courtesy call the day before. I told her that I did not want them to come and informed her that no plumber had been sent. I stated my plumber would be at my home on Friday, June 10, 2022. She asked if I had heard from Mr. F********** and I said no. I stated no work would be done until the leak was fixed. She asked if she could call me Friday, June 10, 2022 in the early evening. I said yes. The female dispatcher did not call me on Friday evening and as of today. June 12, 2022, neither she or any employee of Basement Detective has contacted me. Due to the lack of response, I want to cancel my contract and my deposit of $570.00 refunded..Business response
07/01/2022
************,
We are sorry to hear your concerns. When our office called you on June 3rd, that was our confirmation of scheduled work for the following week. We understand that scheduling multiple trades can be tricky sometimes. Our office does not work over the weekend, so that is why you did not receive a call on June 12th, which was a Sunday. The office has reached out multiple times to discuss this with you, but you have not returned any messages. We are placing a refund check in the mail. We are a small family company and we have always tried to make all of our customers happy. Again, we are sorry for this inconvenience. If you need any further assistance, please feel free to reach out to the office.
Thank you,
Basement DetectiveCustomer response
07/02/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*******************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.