Customer ReviewsforSiteGround

They’re charged before the renewal date also, I canceled service, but they won’t my money back.

Hello there, We would like to take this opportunity and assist with the case at hand. All services on SiteGround are set to automatically renew by default. The goal is to avoid any unintentional service interruption in case of a forgotten renewal for example. We inform our clients about the automatic renewal upon signing up and via email notifications before any upcoming charge so you can plan ahead. Unfortunately, we were not able to locate an existing account with the details from the review here. Please send us your domain/ email so we can take a closer look and we'll take it from there. Regards, The SiteGround Team

We hired siteground to host our websites Siteground took all our websites down without notice and locked us out of our admin for no good reason at all also sitegrounds customer service is the worse people we ever felt with they remind me of scammers on your Robo calls trying to sell you something you can’t get a straight answer or even get to talk to someone on there so called compliance team they they are scum and do not really care about you or your clients websites that they took down you can’t get anywhere with them then they send you to there legal dept and are very demanding telling you what you must do to prove your ownership after we sent them everything they asked us for they still are not helping siteground are the scum you don’t want to do business with ever the only one that answer your emails are there sales team telling you they can’t help you after you pour out everything that’s going on they really are the worse careless bunch we ever had to deal with and this is all for nothing they dropped this nightmare on us out of nowhere for no reason and now they have us defending our selfs with there law firm for nothing nothing we haven’t done anything at all please don’t do business with them this could happen to you for no reason report siteground if you have had any problem with them leave siteground to show them you know what they could do to you leave siteground They made me rate them to have this review go live had to give them a star hated to give them a star they are not worth a star at all run leave siteground research siteground and see what people are saying about them I’m not alone on YouTube the have people putting graphics up that siteground sucks watch them leave siteground you deserve much better and much better is out there find them

Dear Joseph, We sincerely apologize for the distress and inconvenience you've been facing. Please be assured that the security and privacy of our customers are of the utmost importance to us. We understand that issues with account access can be incredibly frustrating. Our procedures for handling ownership disputes are designed to safeguard customer rights and data and are strictly handled by our Compliance and Legal teams whom we can confirm you’ve been in active communication with. When an ownership claim is made, we must secure the Client Area to prevent unauthorized access. Furthermore, we'd like to clarify that in complex cases, our Legal team is involved to ensure all actions comply with the necessary protocols. Our priority is to confirm that account access is restored only to the rightful verified owner, which may require specific legal documentation. We appreciate your cooperation in verifying your identity, and we kindly request that you make sure you have submitted all necessary documents our legal team has requested from you to facilitate a timely resolution of this case. Rest assured, we are working diligently to resolve this matter swiftly. Should you have any more questions or need further assistance, please feel free to reach out. Sincerely, The SiteGround Team