ComplaintsforFJ Miller Group

• Initial Complaint

  04/22/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I ordered pulpit furniture, three (3) pulpit chairs, from F J Miller Group back in August of 2023. We were promise our "samples" material for chairs in a couple weeks, but never received them. After several weeks of "on back order and weather related delays" communication, we still haven't receive any samples. I paid using church funds $1,265.00 - invoice # ***** (dated 11/14/2023) as half of the order (down deposit). After several attempts to get our funds back with no avail- phone numbers listed inoperable and not responding to email. We are requesting a full refund of $1,265.00

• Initial Complaint

  03/11/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unresolved

  More info

  ******* ***** ********* ( our church) paid FJ Miller Company $6,390.00 for a total of 105 chairs ( 100 for sanctuary chairs and 5 chairs for the pulpit on 7/27/ 2023 ( invoice date - but we began the ordering process in August 2023 ) Delivery dates were given and not adhered to, always with a problem dealing with production or weather conditions. There was also a promise of some chairs as a substitute to hold us until the actual shipment arrived -- this did not manifest either. We finally requested a refund in January, and written agreement was made that he would send a refund check ( we have a copy) within the next week; this did not happen either. Mr. Miller sent a tracking number finally, but when the enveloped was opened, it contained only a copy of the invoice. Mr. French said someone else mailed the check and put the wrong document in the envelope. again he promised to send the refund check and mail it himself. Needless to say, we have received nothing to date. Mr. French had us fooled with what appeared to be genuine problems, such as his wife dying in December. He came across as a very kind and gracious man and since he had an established business we treated him in kind. But, ultimately, he lied about everything . Because at that time we found no adverse information regarding the company, we gave him the benefit of the doubt. This man told us one lie after another and to date we have received no refund. We have screen shots of texted conversations as well as the refund agreement attached.

  Business response

  03/25/2024

  I am very sorry for this late response and the inconvenience this has caused. The deposit refund will be taken care of within the next 2 weeks. Tracking on the cashier check sent Priority Mail shows that it has not moved so a declaration of lost had to be file, When payment is ready to be sent, it can be done through a wire transfer so there are not more problems. Once again I apologize for the inconvenience this has caused you, The church furniture side of business has been open since 2010, never imagined 2022 and 2023 would take it downn.

  Customer response

  04/03/2024

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. We are rejecting the offer from Mr. Miller because we have found him to be untruthful during our consistent communication with him.  In fact, we felt he was an honest man initially, until nothing he promised ever manifested.  He began by telling us there were production issues, then continued to change the delivery dates, and once confronted with the fact that we could no longer continue to take his word for anything, he signed a promissory note regarding our refund; which we have yet to receive. Mr. Miller gave us excuse after excuse regarding both the delivery of the ordered chairs as well as the refund he promised.  He continued to tell us he was sending the refund and went so far as to send a priority mail envelope containing his original invoice with no check included and then informed us that the person who mailed the invoice forgot to put the check in it. To this day he claims there is a check in transit and is using the same tracking number from the one priority mail envelope, which we received.  We are fully aware that tracking numbers are not duplicated.   It should be noted that many people from within our church and outside of our church made donations for these chairs, which we now have to refund from our church resources as the chairs have yet to be delivered as stipulated by Mr. Miller, nor can we depend on the word of this man who has proven himself to be untrustworthy time and time again throughout 7 months. As you can imagine, this is becoming a financial hardship for our church, its members, and our friends who so kindly donated to help us in our renovation project.  We have no other recourse at this point than to demand a full refund as expeditiously as possible. We have been extremely patient with Mr. Miller and are unable to accept his word any longer.  At this point, we have no other alternative except to ask you to please do whatever can be done to secure a refund on our behalf.Thanks in advance,****** ******** ******

• Initial Complaint

  02/18/2024

  Complaint Type:

  Order Issues

  Status:

  Unresolved

  More info

  Hello, my name is Deacon ******** here at ***** *** ********** ******* ****** here in ******, *******. On or about November 2017 around the time that we were in the pandemic, we ordered customize door for our church from French Miller Group. With the order we made a $6000 down payment. Miller group provided us with a sheet to provide them with the measurements which we promply returnded to them. After about four months we inquired about that doors and was told that there was a delay from the builders. From that point on we have been given the runaround by this company. Numerous times we have been told that our refund was Quote “in the mail. At one point we received a check that was returned for insufficient fund. We have continually (monthly)inquired about our deposit. The congregation is getting weary and have inquired about the funds. tI has taken us this long to contact you because we have faith that this companies word is there bond and we have been working with them to resolve this issue. We are hoping that you can help us with this matter. Before we are pressed to peruse legal avenues. Thank in advance for you prompt action.

  Business response

  03/15/2024

  I have spoken with him and will have to issue a refund in three installments. 

  Customer response

  03/18/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, ****** ********

  Customer response

  07/17/2024

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Ref: Complaint number ******** Dear Ma'am/Sir, this is a follow up on a complaint made against the FJ Miller group. In the last communications I received from the company, I was assured that I would receive our $6000 deposit within a few days. We have not received a refund and all communication with the company has been cut off.

• Initial Complaint

  10/18/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unresolved

  More info

  ******* ****** *** order pulpit furniture from F J Miller Group back in March of 2023. We were promise our furniture would be deliver with in four to six weeks We sent a check for $2,625 on March 16, 2023 and it's now almost 7 months and several attempts to get our furniture with no avail. We are requesting a full refund of $2,625

  Business response

  10/24/2023

  Pastor ******* I am very sorry for the inconvenience this has caused. Production of our church furniture was set behind due to labor issues, we have taken on extra independent builders to help catch up and the process has been slow. Your refund will be processed and out to you. Once again I am very sorry for the inconvenience this has caused you and your church.  

  Customer response

  10/24/2023

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Thank You for your response, but the response does not say when you will send our refund. I would like a date when it will be sent.Regards, **** *******

  Business response

  10/26/2023

  the refund will be issued within 7 business days.

  Customer response

  10/31/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, **** *******

  Customer response

  11/14/2023

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. It has now been thirteen business days and we have not received our refund, so I would like to open our complaint back up. Thank You. 

  Business response

  11/21/2023

  I apologize for the delay, was taking care of so many things at once that I let you down. The refund will go out this week and you should receive it no later than Wednesday the 29th.

  Customer response

  12/07/2023

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. No we still have not received our refund as of 12/6/23. 

  Business response

  01/18/2024

  Sending the refund by ******* ******

  Customer response

  01/22/2024

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. We received $2,000 on 1/20/24, which is only part of our refund, we still need $625 ASAP. Regards, **** *******  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩