ComplaintsforRenaissance Ford

• Initial Complaint

  01/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a 2023 Jeep Grand Cherokee from Renaissance CDJR on Dec 18, 2023. The vehicle was falsely advertised showing dealer and manufacturer incentives that were not kept at the time of the purchase. I purchased along with the vehicle their window tint service and professional ceramic coating for the paint. They also agreed to provide a cargo bay cover for the Jeep to encourage the purchase. I have not received the tint, ceramic coating and the cargo cover. I would like a full refund for the services I paid for and my cost of a genuine mopar Jeep cargo cover. I have attempted several times, more than ten times, over the past 30 days to get these services scheduled and or refunded. I have left several unreturned phone calls where I have talked with a person. ***** promises me every time that she is sending the information to the manager and the owner who still have not contacted me to remedy the solution. This is my first and only involvement with Renaissance CDJR and their broken promises and dishonest business practice concerns me about returning for servicing my vehicle.

• Initial Complaint

  11/13/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Ok I purchased a vehicle from this dealership a Chevy Cruze 2013 ltz I put money down on it 10/13/23 but didn’t receive the vehicle until 11/03/23 due to them not delivering it to me as promised I had to go pick it up a few days later 11/08/23 to be exact I’m on my way to work and the car engine gives out I’ve been calling the dealership and no one wants to help me they keep hanging up on me

• Initial Complaint

  08/07/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unresolved

  More info

  On July 25 I texted someone at the dealership that I was given his number by someone I met regarding a camper that was traded in. I texted about the camper and was given plenty of information and pictures on the camper and at the time ny credit was pulled and was told everything was fine and to make a decision. On July 29 he texted me if I was ready to move forward and I said I was and he quickly got all the papers email and the finance department called and I e-signed all the finance documents and the next day I received an overnight parcel with documents to hand sign. I thought everything was good. On Monday I sent him my paystub and he said he was working on it. On I texted and I asked for a update and heard nothing all day after I sent a follow up text. I also called with no response that day. The following day I got a text at 6:14 AM saying “Gm I will have everything scheduled today” I sent him a text back and said thanks and another that said I’m off today if we could make that work. At the end of the work day on Wednesday I texted and asked if we could please finish it by tomorrow please. I called him on Thursday and no answer and I got a text saying he would call when finished with a call. That was the last I heard from *****. I called the dealership on Thursday and was sent to manager 6 times. I finally talked to the GM who apologized and said that the loan they did for me could not be used on a camper. I checked credit karma and they ran my credit 6 times themselves and once for ******* ******** company. She said they would do the camper at cost if I went and found my own financing. So I said if I do all the work. Run my credit again you guys will still sell me the camper. My credit went down 15 points. 7 hits. And for nothing. When I spoke with them today the new sale sheet still had a 899$ purchase plan on it. She said she would get me to the owner. Who was ***** the whole time. I said if he really wanted to talk he could have the past two weeks

  Business response

  08/08/2023

  This application was approved by the lender and the lender recalled the application. This was no fault of the dealership and it's totally out of control. During the time of securing the loan, the team explored several options, but due to the lender’s requirements and the application’s score the application was declined. The client was offered a reduction in price due in an effort to provide the client with an option to secure the camper of interest. The charge of $899 (dealer admin fee) and other charges was listed on the original offer to purchase that was signed when Mr. **** signed the original documents. The GM did reduce the price of the camper by $800. We totally agree this could have been handled differently by keeping the client adbrested to the issue we were having, but our team was working with the lender to secure financing since the approval was issued by their team. 

  Customer response

  08/08/2023

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Even now the dealership will not take fault. They say it was a bank error.  But the bank didn’t send me numerous e documents to sign or overnight hard copies for me to sign. So why am I the only person to come out on the bad end to this. A finance manager and owner should have better checks and balances before sending out legal documents to sign. I’m not buying from the bank. I’m not buying from Chrysler. I’m buying from the dealership. Horrible communication which led to this. And the fact that I was dealing directly to the owner speaks even higher Regards, ****** ****

• Initial Complaint

  07/19/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  My husband and I purchased a 2018 Ford F150 Raptor from ******* ****** at renaissance Ford in ********* ** for a total of 50,649.21. While negotiating the purchase the only request we made was that the tailgate be replaced due to a hole. We were assured that would take place. Since then we have been ignored as we call, been spoken to rudely and told we could not be seen when arriving at the dealership. This is unprofessional. This issue is still unresolved as of today.

  Business response

  08/17/2023

  The tailgate has been ordered, installed and painted.  The customer is picking up the truck tomorrow.

  Customer response

  08/18/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I got my truck back and it is fixed. Regards, ****** ***

• Initial Complaint

  03/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My 2012 Ford Fiesta (Vin *****************) needed a TCM replaced back in May/June of 2022 when still covered under warranty. The dealer (Discovery Ford) at the time, told my wife that it was unsafe to drive the vehicle and they kept it at the dealership. The part has been back ordered since then. Now they have the part, but the dealer claims there is no paperwork that says the part is covered by warranty. They also allowed the battery to die and want to charge me for a battery that was fine when I dropped the car off a year ago. They've had my car for nearly a year, and now they want to charge me hundreds, if not thousands of dollars to get it fixed because of Ford's issues getting the part in. I want the car repaired at no cost to me because it was under warranty when we gave them the car to fix it.

  Business response

  03/27/2023

  Discovery Ford was the prior dealer that went out of business Sept 2022. Discovery Ford appears to have not opened a repair order at the time the customer states, in fact Discovery did not open a repair order until the day before the business closed. Based on research and statements from current employees, the customer's timeline is accurate. The current dealer Renaissance Ford has contacted the manufacturer,  and determined that if Ford Motor Company does not cover the expenses of the TCM, the dealer Renaissance Ford will as good faith to the consumer as to build a relationship. 

   

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