ComplaintsforRiver Valley Resources, LLC
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Complaint Details
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Initial Complaint
07/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I filed a complaint with BBB about this same issue but River Valley refused to cooperate. They didn't delivered the right size or spread them as requested. I called to speak to manager then my brother and I went to the business after been told to come in person to rectify and show pictures. The manager left before we got after been told to come. The pictures speak volumes on the poorly spreading of the gravels plus they're are NOT the right size.Business response
07/14/2022
Following are the customer’s complaints and our replies to each:“The stone delivered was not the right size” - The customer placed a phone order for #57 stone to be delivered. The #57 stone in our stone bin is labelled from our suppliers as #57 stone. That is what was delivered, in the full amount, as requested.“Not spread as requested” As explained in the initial complaint reply, spreading is a complimentary service that is not charged for as we cannot guarantee how it comes out.“Called to speak.. and was told to come in person” - No conversation took place. A call to the business was received on 7/13/22 around 10 am, which was answered by an employee. The person on the line asked for the manager, so the phone was brought to *****. When ***** said, “Hello,” there was only silence, so after several seconds and multiple “Hello’s” with no reply, he ended the call. Afterwards, customer’s phone # was seen on the Caller ID. No such conversation took place at that time or before or after. No one “told” the customer to come in person or bring pictures, etc. As management was not aware that customer was coming to the business, he happened to be out when customer came. He only found out after returning that customer had come by. While there, the customer questioned and disputed matters with an employee. “Refused to cooperate” - We have only refused to refund a transaction that was fully completed. For the record, the transaction amount, which covered the price of the stone and delivery, was $359.28.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.