Business ProfileforAnnandale Smiles

The February 2022 Annandale Smiles mailer contained an ad that stated, “$1,099 Implant Weekend February 25 and 26” “Save $1,100” No terms or conditions listed. In a 2/6 email to [email protected], (A.S.) I expressed interest in the ad and asked if my appointment scheduled for an implant consult on 2/10 could be honored for the special price, or would I need to change the date to 2/25 or 2/26. A.S. responded on 2/7: “Thank you for reaching out regarding our upcoming implant weekend. We are happy to honor this special pricing for you with your current February 10th appointment.” There were no terms or conditions included. I attended appointments on 2/10 and 2/17. The doctor delayed the 2/10 treatment until 2/17 for medical reasons. I have no control over when treatment will occur. There was no discussion about the special pricing at either appointment. At the 3/3 appointment, I asked about how the implant special pricing would be applied to my account and was told that I was not authorized for that promotion. I explained the A.S. email of 2/7 authorizing the special pricing. The woman was unaware of the email and asked me to send her a copy Attn: *****, which I did as soon as I got home. There was no immediate reply as you would expect. The next response was not until June. At the 6/20 appointment, I again asked about the special pricing. I received conflicting information and the next day I sent an email requesting clarification. The A.S. responded on 6/23 stating: “The implant special was in February. We were happy to honor the special pricing for you on that February 10th appointment but it seems you did not start treatment nor made (sic) the payment on that day.” I replied the next day to explain my understanding of the situation and that I was prepared to pay the full amount but was never asked. On 6/27 an email signed by Lucy stated: “Sorry we are not able to honor the implant special if it was not paid upfront at the time of the promotion."