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Complaint Details
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Initial Complaint
07/14/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
The February 2022 Annandale Smiles mailer contained an ad that stated, “$1,099 Implant Weekend February 25 and 26” “Save $1,100” No terms or conditions listed. In a 2/6 email to [email protected], (A.S.) I expressed interest in the ad and asked if my appointment scheduled for an implant consult on 2/10 could be honored for the special price, or would I need to change the date to 2/25 or 2/26. A.S. responded on 2/7: “Thank you for reaching out regarding our upcoming implant weekend. We are happy to honor this special pricing for you with your current February 10th appointment.” There were no terms or conditions included. I attended appointments on 2/10 and 2/17. The doctor delayed the 2/10 treatment until 2/17 for medical reasons. I have no control over when treatment will occur. There was no discussion about the special pricing at either appointment. At the 3/3 appointment, I asked about how the implant special pricing would be applied to my account and was told that I was not authorized for that promotion. I explained the A.S. email of 2/7 authorizing the special pricing. The woman was unaware of the email and asked me to send her a copy Attn: *****, which I did as soon as I got home. There was no immediate reply as you would expect. The next response was not until June. At the 6/20 appointment, I again asked about the special pricing. I received conflicting information and the next day I sent an email requesting clarification. The A.S. responded on 6/23 stating: “The implant special was in February. We were happy to honor the special pricing for you on that February 10th appointment but it seems you did not start treatment nor made (sic) the payment on that day.” I replied the next day to explain my understanding of the situation and that I was prepared to pay the full amount but was never asked. On 6/27 an email signed by Lucy stated: “Sorry we are not able to honor the implant special if it was not paid upfront at the time of the promotion."Business response
08/05/2022
********************,
I apologize for the back and forth miscommunication. I will be in touch with you to clarify the situation.
******
Customer response
08/08/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ********
I am rejecting this response because:
As the matter at hand is financial, I think our communications should be in writing through the BBB. This will comport with previous communications and help avoid any misunderstanding.
Regards,
*****************************Customer response
04/05/2023
Annandale Smiles gave me a credit in the amount of $796.70, which I accept as a fair resolution of my complaint.Initial Complaint
11/09/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
In 2020, I paid the business $3,000.00 for dental work. I paid in advance as I have in the past for a partial denture to be made, which I was supposed to pick up later once it was ready. I was never notified when the partial denture was ready for me to pick up. I have attempted to contact the dental office several times with no response. I'm simply looking to have the money I paid for services not rendered refunded back to me.Business response
03/24/2022
March 15, 2022
Dispute Resolution Team Leader ***** ******,
This email is to respond to the request after the complaint by a patient. *** ****** has been difficult to reach, however, he and I have communicated via email and phone and agreed upon a refund amount for the services that were not completed. Moving forward, I have asked the patient to get in touch with me to assist him in a timely manner.
Sincerely,
Franco V.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.