ComplaintsforAppomattox Well Drilling Co., Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Paid to have a well dug, came and dug well over a year after signing contract. Then waited another year for it to be hooked up to pump and storage tank being put in. Water is unusable due to mud do to it sitting so long before hooking it up, now company will not even return our calls. Have paid in full too!Customer response
01/23/2024
[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Better Business Bureau:
At this time, I have been contacted by Appomattox Well Drilling Co., Inc. and they have come by and would not discuss the issue with my husband and raised the pump a few feet, now it needs to be raised again, but will not return our calls again. regarding complaint ID ********.
Regards,
*************************Initial Complaint
01/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Drilled a well 2 years ago at our barn.Won't come back to hook it up.We have been hauling water daily to water livestock.Have called many, many times and have been told that the equipment for our job is on the truck. That was 1.5 years ago.Initial Complaint
12/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
Company dug new well in October 2020. After many phone calls the company finally came back in March 2021 to hook the well up. Soon after we constantly ran out of water. Company advised that we needed to replace plumbing in all toilets and fix a small drip we had at the outdoor wood stove to make sure we did not have a leak causing the issue. We took care of this and after consulting a plumber who helped us determine we were getting less than 1/2 gallon min we called company to advise the problem was on their end. After many, many phone calls we were finally told in July of 2021 that we would get a new well but they were very booked up. In March 2022 we still had no new well. I called again to see what the issue was and I was told that I had not called enough and they had forgot about us. I sent an email stating my complaints and copied our lawyer. After that we began calling several times a month just to remind them we needed our new well. Finally in August-September 2022 they dug our new well. However, they still have not come to hook it up. We have run out of water 4 times in the last 2 weeks. I called and told the secretary on December 14th and I have not gotten a call back. We are extremely conservative with our water and we have been very patient with this company but we cannot continue living day to day like this.Business response
01/05/2023
We apologize for any inconvenience this delay has caused. We are trying to get there as soon as we can, however we are backlogged with work and are working with a smaller crew of employees. We are striving to get this job completed soon.
Appomattox Well Drilling Co Inc.
Customer response
01/05/2023
Better Business Bureau:
I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]On 12/19/2022 I called Appomattox Well Drilling around 8:00am and asked to speak with ******. Secretary stated that he was out. I asked that he please give us a call before lunch. We had not heard anything at 11:45am so we stopped by Appomattox Well Drilling and asked to speak to ************* The secretary got him on the phone and we told him we were running out of water everyday. ****** said he would be out the first of the next week. No one showed up and no one has called us to update!
We have contacted another business to help with this terrible situation. The other company has been out to assess our situation and it appears Appomattox Well Drilling has left us with a huge mess and it is going to take A LOT of $$$$ to correct this problem. We have no choice but to move forward with a new company.
Regards,
*******************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.