ComplaintsforSnell Heating & Air Conditioning LLC
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Complaint Details
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Initial Complaint
08/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On April 17, 2022, a Snell employee serviced our upstairs air conditioning system. We paid $1,232.50 Invoice # ********. The system which was purchased in 2016 from ********** HVAC which was bought by Snell and was still under warranty.The air conditioner operated properly for about 3 days after the service call. On May 16, 2022 Snell sent another repair person to assess the problem. He said there was a leak and offered to fix it for an additional payment of $1,874. Invoice # ********. We refused. After several calls to Snell, we spoke to a manager who gave her name as "Rebecca" . She said another manager "Brian " had approved a refund of the $1,232.50. Several calls later, we were told the the refund was mailed on May 26, 2022. It is now August 15, 2022 and we have not received the refund. Snell employees have told us that the delay was the result of needing to have the check mailed from Delaware. However, enough time has passed for a check to reach Virginia from Delaware. On June 30,2022 we hired another company who found the problem to be a corroded eev valve not detected by Snell. There was no leak. The problem was solved by cleaning the valve with a wire brush.Business response
09/09/2022
We are extremely sorry to hear of the frustrations with regards to the **. and *************** refund. We have canceled the previous check and reissued it, along with sending it ****** We have provided them with the tracking information as well, and they are now satisfied with this response.
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.