Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          AvalonBay Communities, Inc. has 137 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileAvalonBay Communities, Inc.

            Apartments
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            4040 Wilson Blvd Ste 100

            Arlington, VA 22203-4434

            Get Directions
            Visit Website
            Email this Business
            (703) 329-6300

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.1/5

            Average of 49 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            194 complaints closed in last 3 years

            69 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 2/21/2018

            Years in Business: 30

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            AvalonBay Communities, Inc., an equity REIT, has a long-term track record of developing, redeveloping, acquiring and managing distinctive apartment homes in some of the best U.S. markets, and delivering outsized, risk-adjusted returns to shareholders. 

            Products & Services

            AvalonBay Communities, Inc. is a real estate investment trust (a "REIT") focused on developing, redeveloping, acquiring and managing high-quality apartment communities in high barrier-to-entry markets of the United States.

            Business Details

            This is a multi-location business.

            Find a Location

            AvalonBay Communities, Inc. has 137 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              4040 Wilson Blvd Ste 100, Arlington, VA 22203-4434
              Email this Business
              BBB File Opened:
              9/20/2000
              Years in Business:
              30
              Business Started:
              1/1/1994
              Business Incorporated:
              3/13/1995
              Accredited Since:
              2/21/2018
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 2705134730 for this business, issued by Department of Professional and Occupational Regulation (DPOR)-VA

              These agencies may include:

              Department of Professional and Occupational Regulation (DPOR)-VA

              9960 Mayland Drive, Suite 400

              Henrico VA 23233

              (804) 367-8500

              http://www.dpor.virginia.gov

              Type of Entity:
              Corporation
              Alternate Business Name
              • Avalon 555 President
              • Avalon 850 Boca
              • Avalon Acton II
              • Avalon at Traville
              • Avalon Bonterra
              • Avalon Campbell
              • Avalon Commons
              • Avalon Fremont
              • Avalon Marlborough II
              • Avalon Old Bridge
              • Avalon Toscana
              • Avalon Towson
              • Avalon Union City
              • Avalon Walnut Creek
              • Avalon West Palm Beach
              • Kanso Twinbrook
              • Avalon Fremont
              • eaves Dublin
              • Avalon Campbell
              • eaves Daly City
              • AVA Nob Hill
              • eaves San Jose I
              • eaves San Rafael
              • eaves Pleasanton
              • AVA Newport
              • AVA Burbank
              • eaves Mission Viejo
              • eaves South Coast
              • AVA Pacific Beach
              • eaves Mission Ridge
              • eaves Union City
              • Avalon on the Alameda
              • eaves Foster City
              • eaves Pacifica
              • Avalon Sunset Towers
              • Avalon Silicon Valley
              • Avalon Woodland Hills
              • Avalon Mountain View
              • eaves Santa Margarita
              • eaves Diamond Heights
              • eaves Fremont
              • eaves Creekside
              • eaves Warner Center
              • eaves Huntington Beach
              • AVA Cortez Hill
              • Avalon at Cahill Park
              • Avalon Towers on the Peninsula
              • Avalon Glendale
              • Avalon Burbank
              • Avalon Camarillo
              • Avalon Wilshire
              • Avalon Encino
              • Avalon Warner Place
              • eaves San Jose II
              • Avalon Union City
              • Avalon Irvine I
              • Avalon at Mission Bay III
              • Avalon Walnut Creek
              • Avalon Irvine II
              • AVA Little Tokyo
              • Avalon Ocean Avenue
              • eaves Phillips Ranch
              • eaves San Dimas
              • eaves San Dimas Canyon
              • eaves San Marcos
              • eaves Rancho Penasquitos
              • eaves Lake Forest
              • AVA Pasadena
              • Avalon Dublin Station I
              • eaves Cerritos
              • AVA 55 Ninth
              • Avalon Morrison Park
              • Avalon San Dimas
              • Avalon Hayes Valley
              • Avalon Glendora
              • Avalon Vista
              • Avalon Baker Ranch
              • Avalon Irvine III
              • Avalon Mission Oaks
              • eaves Walnut Creek
              • Avalon Simi Valley
              • eaves La Mesa
              • Avalon Willow Glen
              • Avalon Calabasas
              • Avalon Oak Creek
              • Avalon Santa Monica on Main
              • Avalon Del Mar Station
              • Avalon La Jolla Colony
              • eaves Old Town Pasadena
              • eaves Thousand Oaks
              • Avalon Walnut Ridge I
              • eaves Los Feliz
              • eaves Seal Beach
              • eaves Woodland Hills
              • eaves Mountain View at Middlefield
              • Avalon Thousand Oaks Plaza
              • Avalon San Bruno I
              • Avalon San Bruno II
              • Avalon San Bruno III
              • Avalon Walnut Ridge II
              • Avalon Berkeley
              • eaves West Valley II
              • Avalon Pasadena
              • Avalon Playa Vista
              • Avalon Studio 4121
              • eaves Stamford
              • Avalon Wilton on River Road
              • Avalon New Canaan
              • Avalon Darien
              • Avalon Norwalk
              • Avalon Wilton on Danbury Road
              • Avalon Shelton
              • Avalon East Norwalk
              • Avalon Stratford
              • Avalon at Lexington
              • Avalon Oaks
              • eaves Quincy
              • Avalon Oaks West
              • Avalon at Newton Highlands
              • Avalon at the Pinehills I
              • eaves Peabody
              • Avalon at Bedford Center
              • Avalon at Chestnut Hill
              • Avalon at Lexington Hills
              • Avalon Acton
              • Avalon at the Hingham Shipyard
              • Avalon Sharon
              • Avalon Northborough
              • Avalon Northborough II
              • Avalon at the Pinehills II
              • Avalon Cohasset
              • Avalon Exeter
              • Avalon Natick
              • Avalon at Assembly Row
              • AVA Somervile
              • AVA Back Bay
              • Avalon at Prudential Center II
              • Avalon at Prudential Center I
              • eaves Burlington
              • AVA Theater District
              • Avalon Burlington
              • Avalon Marlborough
              • Avalon Framingham
              • Avalon Bear Hill
              • Avalon Station 250
              • Avalon North Point
              • Avalon North Point Lofts
              • eaves Columbia Town Center I
              • eaves Columbia Town Center II
              • Avalon Russett
              • Avalon Cove
              • Avalon Princeton Junction
              • Avalon at Florham Park
              • Avalon Tinton Falls
              • Avalon West Long Branch
              • Avalon North Bergen
              • Avalon at Wesmont Station I
              • Avalon Hackensack at Riverside
              • Avalon Somerset
              • Avalon at Wesmont Station II
              • Avalon Bloomingdale
              • Avalon Wharton
              • Avalon Bloomfield Station
              • Avalon Roseland
              • Avalon Union
              • Avalon Commons
              • Avalon Green I
              • Avalon Riverview
              • Avalon at Glen Cove
              • Avalon Bowery Place I
              • Avalon Glen Cove North
              • Avalon Riverview North
              • Avalon Bowery Place II
              • Avalon White Plains
              • Avalon Morningside Park
              • Avalon Garden City II
              • Avalon Fort Greene
              • Avalon West Chelsea
              • Avalon Rockville Centre I
              • Avalon Green II
              • Avalon Garden City
              • AVA High Line
              • Avalon Ossining
              • Avalon Huntington Station
              • AVA DoBro
              • Avalon Green III
              • Avalon Willoughby Square
              • Avalon Westbury
              • Avalon Midtown West
              • Avalon Clinton North
              • Avalon Clinton South
              • Avalon at Center Place
              • Avalon Bay Customer Care Center
              • Avalon at Foxhall
              • Avalon at Gallery Place
              • AVA H Street
              • Avalon The Albemarle
              • eaves Tunlaw Gardens
              • The Statesman
              • eaves Glover Park
              • AVA Van Ness
              • Avalon First and M
              • eaves Washingtonian Center
              • eaves Washingtonian Center II
              • Avalon at Grosvenor Station
              • Avalon at Traville
              • eaves Gaithersburg
              • eaves Rockville
              • Avalon Grosvenor Tower
              • eaves Fair Lakes
              • eaves Fairfax City
              • Avalon Tysons Corner
              • Avalon at Arlington Square
              • Avalon Park Crest
              • eaves Fairfax Towers
              • Avalon Mosaic
              • eaves Tysons Corner
              • Avalon Courthouse Place
              • Avalon Arlington North
              • Avalon Reston Landing
              • Avalon Falls Church
              • AVA Ballston
              • Avalon Redmond Place
              • Avalon at Bear Creek
              • Avalon Bellevue
              • Avalon ParcSquare
              • AVA Belltown
              • Avalon Meydenbauer
              • Avalon Towers Bellevue
              • AVA Queen Anne
              • AVA Ballard
              • Avalon Alderwood I
              • AVA Capitol Hill
              • eaves Redmond Campus
              • Archstone Redmond Lakeview
              • Avalon Laurel
              • Avalon Potomac Yard
              • Avalon Princeton
              • Avalon Clarendon
              • Avalon Great Neck
              • Avalon Hunt Valley
              • Avalon Newcastle Commons I
              • Avalon North Station
              • Avalon Dublin Station II
              • Avalon West Hollywood
              • Avalon Chino Hills
              • Avalon Huntington Beach
              • Avalon Quincy
              • eaves Lawrenceville
              • Avalon Hoboken
              • Avalon Columbia Pike
              • Avalon Esterra Park
              • Avalon Alderwood II
              • AVA Noma
              • Avalon Easton
              • Avalon Bay Communities
              • AVA Ballston Square
              • AVA Esterra Park
              • AVA Hollywood
              • AVA North Hollywood
              • AVA North Point
              • AVA Studio City I
              • AVA Studio City II
              • AVA Toluca Hills
              • AVA Wheaton
              • Avalon Arundel Crossing
              • Avalon Belltown Towers
              • Avalon Boonton
              • Avalon Bronxville
              • Avalon Brooklyn Bay
              • Avalon Castle Rock
              • Avalon Cerritos
              • Avalon Denver West
              • Avalon Dogpatch
              • Avalon Dunn Loring
              • Avalon Mamaroneck
              • Avalon Maplewood
              • Avalon Melville
              • Avalon North Creek
              • Avalon Norwood
              • Avalon Piscataway
              • Avalon Public Market I
              • Avalon Red Rock
              • Avalon Saugus
              • Avalon Somers
              • Avalon SouthLands
              • Avalon Sudbury
              • Avalon Teaneck
              • Avalon Walnut Creek II
              • Avalon Yonkers
              • Portico at Silver Spring
              • Residences Hingham Shipyard
              • Avalon at Edgewater I
              • Avalon at Edgewater II
              • Avalon at Fairway Hills - Meadow
              • Avalon at Fairway Hills - Woods
              • Avalon at Mission Bay I
              • Avalon at Mission Bay II
              • Avalon at Mission Bay III
              • Avalon Green I
              • Avalon Northborough
              • Avalon Rockville Centre I
              • Avalon Rockville Centre II
              • Avalon Studio City
              • eaves West Valley
              • Avalon The Albemarle
              • Avalon Grosvenor Tower
              • Avalon RockMeadow
              • Avalon Dunn Loring
              • Avalon Alderwood I
              • AVA North Hollywood
              Business Management
              • Mr. Timothy J. Naughton, Chairman/CEO
              • Mr. Travis Jett, Senior Manager
              Contact Information

              Principal

              • Mr. Timothy J. Naughton, Chairman/CEO

              Customer Contact

              • Mr. Timothy J. Naughton, Chairman/CEO
              • Ms. Jennifer Wilson, Customer Relations Specialist
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              194 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/21/2023

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              Dear *** or Lady, I am filing a complaint for two issues: 1. unjustfied billing; 2. poor customer service.1. Billing issue: I moved out *************************************** Baltimore MD on June 14th 2023. The final bill shows a damage charge of $1,716.22. I asked them to send an itemized bill for the following items in the damage charge bill: appliance replacement of $271.42, appliance replacement of $266.70, ceiling repair of $83.10, and ceiing repair of $600.00. They never did. They also charged $95 for standard cleaning and $400 for advanced cleaning. This is clearly a double dipping. The 06/2023 bill also has several issues. There were charges (total $197.56) for electricity/utility/sewer/trash/water on 06/13/2023. However, the electricity/utility/sewer/trash/water charges (total $318.18) showed up again on 06/16/2023. I moved out on 06/14/2023. Why charges me for those items after I moved out?2. Poor customer service. I spoke with **************** (Resident Recovery) on July 11. Then I emailed her for clarification on July 12th. No response. I emailed her again on July 17th. Still no response. Their office closes on weekends and the bill is due this Sunday. I had no option but to pay in full today. They can not simply ignore customers' inquiries so they can eventually add late fees to the bill. Desired settlement: review the itemized bill with me and reimburse the overcharged amount.
              Read More
              Read 193 More Complaints

              Customer Reviews

              49 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Linda G

              07/09/2024

              We lived at ************************ for over four years and the rent was raised over $500 in that short time period. The apartment was falling apart including water damage, air conditioning that didn't work, cracks in the walls, and holes in the floors from bad construction. Their customer service is terrible. All they care about is money and recycling tenant. Run farrr away!!!
              Read 48 More Customer Reviews

              Local BBB

              BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.