ComplaintsforHanover Research
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Complaint Details
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Initial Complaint
10/20/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Received an email requesting I take survey regarding my experience with RVs. In fact we owned an RV and felt I could provide useful feedback. In return they promised a $5 gift card. The survey was 9/20/2021.I emailed them 9/28/2022 regarding not receiving the promised $5 gift card.Took a survey with the promise of a $5 gift card. No email so far. Here is a copy of the email indicating my completion of the survey. Let me know what I can expect. Thanks ********************* ****************** You have either already completed the survey or your session has expired.Hanover Research is an independent market research firm based in ****************, and is in no way affiliated with any other entity or organization. Hanover takes protecting your personal information seriously. We use your data for research and analysis purposes only. A full disclosure of our Privacy Policy is located here, where you may learn how we collect and process your data.Emailed Again 10/18/2021-no answerBusiness response
11/24/2021
We received Mr. ***** request for timing of receipt of the $5 gift card for completing our survey on RVs. Our client extended their collection of participants in the survey and gift cards are processed when the survey is completed. We shared details on when ************ could expect receipt of his gift card on 11/22/21 and that he should receive a link by 11/23/21.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.