Business ProfileforCommonwealth Medical Center

Hello. On March 30, 2022, after my daughter was potentially exposed to COVID at her preschool, and before I took an international flight, I went to Commonwealth Medical Center (CMC) to receive a rapid COVID test. My daughter and I have both received rapid COVID tests from CMC before, without a problem. After the test, I began to receive bills stating that my health insurance company, ****/****************, had denied my claim and I was responsible for $190.88. I also received another bill for a rapid COVID test administered to my daughter by CMC earlier in the year, for the same reason--I successfully appealed that bill. However, I have been unable to successfully appeal the March 30th bill for $190.88 because **** has requested that CMC provide medical records (the reason the bill was denied--they haven't received requested information from CMC). After months of back and forth between me, **** and CMC, CMC has yet to send the requested medical records. Not only that, but my account has now been reported to TSI debt collector, despite the fact that it's CMC's reason that my account has not been settled. I have been patiently sending email correspondence back and forth with CMC, and calling **** whenever CMC asks for assistance. But this is CMC's job, and because they haven't done what's being asked, I've been reported to a debt collector. I have never refused to pay a bill and I have never paid a bill late. Patients who don't advocate for themselves could find themselves in this same situation with CMC and then decide to just pay the bill though they shouldn't, which I find appalling.
This is in follow-up to case number is 18239173, based on discussions with **** appeals representative on October 18th. Not only has Commonwealth Medical Center (CMC) not provided required documentation to my insurance provider to settle one bill, but they have sent another, WRONG bill to a debt collection agency, making this situation even harder to follow (at least for me). In short, there are two COVID test services at play. One for ****** ********* in January 2022, and another for me (******* **********) on March 30, 2022. ****** *********: her bill was initially denied, but then approved through the **** claims service. They paid CMC following the successful appeal. ******* **********: my bill was initially denied, and continues to be denied, because **** requires additional information from CMC, specifically, medical records. CMC has yet to provide this information, and I continue to refuse to pay any balance until they do. Here's the challenge. Per the CMC patient portal, ****** ********* STILL has an outstanding payment of $190.88, which has now been reported to the *** debt collection service. While I have a zero balance. However, it should technically be the reverse. ****** ********* should no longer have a balance, and I should. Even though my overall argument is that NO bill should be sent to debt collections because CMC is the one not meeting their responsibilities. In short, I'm not paying my daughter's bill because **** has already paid it, and the bill that **** still needs information on associated with my COVID test needs to be resolved by CMC.