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Find a Location

Pauley's Pups has 1 locations, listed below.

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    Business ProfileforPauley's Pups

    Pet Store
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/1/1997

    Years in Business: 30

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    12100 Washington Hwy, Ashland, VA 23005-7640
    BBB File Opened:
    9/1/1997
    Years in Business:
    30
    Business Started:
    2/1/1994
    Accredited Since:
    9/1/1997
    Type of Entity:
    Sole Proprietorship
    Hours of Operation

    Primary

    M:
    10:30 AM - 5:00 PM
    T:
    10:30 AM - 5:00 PM
    W:
    10:30 AM - 5:00 PM
    Th:
    10:30 AM - 5:00 PM
    F:
    10:30 AM - 5:00 PM
    Sa:
    10:30 AM - 5:00 PM
    Su:
    11:00 AM - 4:00 PM
    Business Management
    • Mr. William M. Pauley, Owner
    Contact Information

    Principal

    • Mr. William M. Pauley, Owner

    Customer Contact

    • Mr. William M. Pauley, Owner

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/10/2023

    Complaint Type:
    Billing Issues
    Status:
    Answered
    We have gotten a puppy on December 2nd 2023 from Pauleys Pups. It has now come to our attention that Pauleys Pups acquired her from a puppy mill called Preferred Canines run by a breeder named ****************************. Within a day or two our veterinarian diagnosed her with kennel cough. She supposedly was vaccinated against it though we were told. When we were looking at dogs there at the shop, i mentioned how I once had a dog that was unknowingly from a puppy mill and that we had to put her down because she was unable to form attachments, aggressive, and would attack us and that we did not want to go through that again. We raised questions on how do we know if we get a dog from them, that it is not from a puppy mill. I was told the owner goes down to meet the breeder regularly to do investigations to make sure the puppies are not in puppy mill conditions. Since we have gotten this puppy, she makes no eye contact, is always biting, and the only time she is not aggressive is when she is asleep. After interacting with this puppy, it has become evident something is very wrong with her. Therefore, we did more research on Pauleys Pups and Preferred Canines in ******, ****. We plan to file a lawsuit with ********************* from Pauleys Pets and **************************** from Preferred Canines. We have found have been past lawsuits and or complaints **************************** and the abuse of the puppies being bred there. This is very inhumane!!!!! How can a human being do this **************!!!
    Read More

    Customer Reviews

    1 Customer Reviews

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    Start a Review

    Most Recent Customer Review

    indiya h

    5 stars

    05/08/2022

    Pauley’s Pups provided my family with many of my beloved childhood pets growing up. More than ten years later, after having tried to adopt several dogs from shelters (none worked out due to behavioral issues) I went back to Pauleys Pups! I have adopted three puppies from them and they are all very well socialized, beautiful, and loving. These dogs are perfect for families who have young children and/or families who don’t have a ton of time to exercise with larger breeds.

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