Business ProfileforSkateland of Ashland, Inc.

Last Friday, March 4, 2022 at 8pm my 2 kids my son who is 16 y/o and my daughter 13 y/o were dropped off by my husband at Skateland of Ashland. The place usually opens at 8pm on Fridays for the public and closes at 11pm. My two kids were in line with a lot of kids who were planning to go skating or just hang out. When it was my 2 kids' turn to pay my daughter handed out $** to pay for getting in and for shoe rental. The lady at the kiosk took my daughter's money $** and my daughter told the lady that she was with her brother who was her chaperone. The Friday before March 4, my son chaperoned my daughter too and parents and chaperones do not pay a fee as they sit there and watch their kids. I have done this in the past and I have never paid a fee when I took my kids to Skateland of Ashland as I wasn't skating with the kids. Only skaters pay for the fee. Going back to that evening of March 4th, as my daughter paid she pointed out to the lady attending that his brother was a chaperone and the Friday previous he didn't pay because he just watched her while my daughter skated with other kids. The lady didn't hand my daughter her ticket to get in and she said my son needed to pay and so my 2 kids said ok. At that point the lady said that my daughter didn't pay and was asking for another $** plus $** for my son's entrance fee BUT they already paid for my daughter's entrance fee, she just wasn't handed her ticket. The lady at the kiosk accused my kids of not paying at all. My daughter told her she already paid and pointed at the money that she handed to her and the lady pushed the money aside and said that was from a different transaction. My daughter's friend who was with them told the lady that my daughter already paid for her ticket and pointed to the same money she gave the lady the $** she paid earlier. The lady was so nasty and accused my daughter of not paying at all. They were flabbergasted to what just happened. WHOLE ORDEAL IS ATTACHED BELOW.