ComplaintsforCalifornia Imports, LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/29/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I sent a money order for ****** for 3 boxes of tube rose snuff on Nov 7 2022, i received a call that they only sell to business and that i would be getting back a refund. no problem, i later received a text from a person named *** that 1. my money order did not clear. i told him money is spent to buy a money order. thats crazy. 2, text. he said that he tried to send it to my ********************* account but he did not have enough in his account so he would send me back the money order. okay nothing else from him. i sent him texts from the number he texts me from which is *********** he responded a few times with different excuses that the money order was on its way. to this day i have not receive no tube rose snuff or the ****** money order and thats the reason i have contact you.Business response
12/14/2022
Hello,
After talking with ***, the employee that was handling this, the money order was mailed back.
if the customer has the receipt we would like to try and setup a stop payment or lost money order with the USPS.
We can pay for any fees involved with doing this.
Customer response
12/15/2022
Better Business Bureau:
I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
***************************Customer response
12/21/2022
Please see attached.
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Contact Information
10423 Leadbetter Rd
Ashland, VA 23005-3414
Business hours
Today,Closed
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 4:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.