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ComplaintsforThe Eye Site of Aylette
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/31/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Sept 14, 2022 I ordered glasses at ****************, *************************************************************************. The glasses were done wrong, i got on Oct 3rd, 2022 everything was blurry. I asked for a refund which I had paid $554.40. The girl took the glasses and wrote me a receipt saying I would get a refund, and could take several weeks. I called the mgr ****. After several attemps I spoke to him. He said i would get a refund. He said he would email me the next day. I never heard back. After 3 weeks. I called and he said it was mailed monday the 24th and I should recieve by Thursday the 27. He said I owed for an eye exam of $379 and they were only going to give me $179. I never got a bill for the exam. I looked on ******** & saw the charges for 379. They charged 195 for a new patient. I have been going there for 25 plus years. It was supposed to be a check up for contacts. I spoke to the mgr this a.m. and he said he didnt have to give me a refund because they cant do anything with the lenses. It was their associate that did them wrong. He said he would call back but hadnt. I read the reviews for the eye exam place- Eye site of aylett. Its in ******, **. Many people have complained. They do not return calls & after the office girl had me come up there. The doors were locked & no one answered the phone.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.